Alex Rollin
Forum Replies Created
-
Posts
-
Hello!
Sandbox is disabled. We will check in with you next week when we start work on this again.
Please leave the credentials active or plan to make them active again Monday morning.
Also, if you don’t mind, please provide FTP information.
Thanks for your patience while we look into this matter
Hello!
The listings on a recurring payment plan will not engage the expiry process and be set to draft mode unless the customer cancels plan at Paypal. This is by design.
Hello!
I can see on your site that the instructions are presented on the confirmation page but are not included in the email.
I will inquire as to a fix to ensure that payment gateway instructions are included in the email.
Thank you for your patience while we look into this.
Hello!
Please make a private reply and include your site login URL as well as WP Admin credentials so we can login to review your settings.
Thank you
Hello!
You an add text to
Invoicing > Payment Gateways > Prebank Transfer > Instructions
This will be added to the emails
Hello!
It doesn’t seem like this form as anything in particular to do with GD or Invoicing. That being the case, we will look into how providing you with a function to dequeue the Invoicing scripts.
We have one for GD, and it will be similar: https://wpgeodirectory.com/docs/common-code-snippets/#remove-gd-scripts
Thank you for your patience while we look into it
Hello!
OK! I viewed the form at 690 and I see it scrolls down.
What does this have to do with WP Invoicing?
Hello!
I can’t login to WP, still, or get a directory listing on FTP.
Please send a screenshot/cast of the issue. It sounds like ‘click a button and the page scrolls’.
Hello!
We will attempt to replicate the issue on our servers.
About support: We attempt to provide advanced diagnosis as part of our support in the forums, but we prefer, of course, that customers feel comfortable with their site security. We do not maintain a database of login credentials for sites, or assign particular agents to particular sites. You may provide us with access credentials so we can provide advanced services, but this is not required.
Hello!
When you provide the credentials we can proceed.
Thank you
Hello!
If you would like us to provide support in this topic, please provide wp-admin and FTP details in a private reply.
Thank you
Hello!
If there is an issue, we will need FTP to complete the diagnosis. Please reply with FTP access.
That link is not accessible and the login credentials are not correct; please check the credentials again.
Thank you
Hello!
One note: Be absolutely certain you are using a separate browser. Paypal detects your past visits and will display the login/create dialogue unless you are a ‘fresh’ visitor.
If you would like us to take a look at your site, please create a private reply and include your site URL and WP Admin credentials. We will login and take a look.
Hello!
We can take a look at your site to see the issue with the screen not loading. Please make a private reply with your WP Admin credentials, along with a link or information about the invoice in question.
Those will be available in a future version.
