Alex Rollin

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Viewing 15 posts - 376 through 390 (of 423 total)
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  • in reply to: Avada conflicts #1223

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    yes that was reported earlier: https://wpinvoicing.com/support/topic/problem-with-color-picker-in-avada-theme-after-installing-wpinvoice/

    We would be happy to take a look at your settings to find a fix.

    Please create a private reply and include all the information listed below so we can make a complete diagnosis.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
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    FTP User:
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    in reply to: Pre-filled entries on invoicing #1220

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    is it chrome autofill, maybe?

    does it happen when you use incognito?

    https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

    in reply to: WPAffiliate #1206

    Alex Rollin
    Moderator
    Post count: 27815

    Updated, thanks for pointing that out 🙂

    https://wpinvoicing.com/docs/affiliate-wp/

    in reply to: Reset payment status? #1203

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Yes, you will need the client to make another payment as the sandbox mode only allows test transactions.

    in reply to: Payment gateways not showing #1143

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Mandy,

    Thanks for writing in today 🙂

    That is likely because you are using an older version and needs to be replaced with the WPI version, you will find it under your downloads: https://wpinvoicing.com/your-account/

    If that is not the issue, please make a private reply and include your site details as shown below so that we can take a look at the settings.

    WordPress Credentials
    WP Admin URL:
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    in reply to: Problem with translation #1137

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    the file goes into wp-content/languages/plugins

    https://wpinvoicing.com/docs/translate-main-plugin/

    let us know how it goes


    Alex Rollin
    Moderator
    Post count: 27815

    You can stick with sparkpost, in which case you can try to contact the sparkpost authors, or ask your host for further help with setup, or to review the setup.

    Or you could try a different solution.

    Check with your host for recommendations.

    in reply to: Stripe Recurring Payment Cancelation #1129

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Yes, this functionality is currently in development. Stay tuned for a release schedule.

    in reply to: Print/View Invoice infinite load #1114

    Alex Rollin
    Moderator
    Post count: 27815

    We may have had a similar report from Steve but so far have been unable to verify it:

    https://wpgeodirectory.com/support/topic/printing-invoice-redirect-to-page-error/#post-413098

    It could be a resource issue on the server.

    We will look into it, thanks for your patience

    I marked the other reply private

    in reply to: Invoicing Plugin conflicts with Boss Theme #1113

    Alex Rollin
    Moderator
    Post count: 27815

    Can you advise about the versions you are using now? All updated?

    Please include:

    WordPress Credentials:
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    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP User:
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    FTP Port:

    in reply to: Couple of invoice questions #1086

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Those credentials do not appear to have WP Admin access. Can you please verify them and let us know?

    Thanks

    in reply to: Payment as bank transfer only #1073

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Thank you for contacting us about these issues. We are working hard on making a great product and glad to hear your ideas.

    1. CSS is the only option at this time. We will keep this in mind for future versions.

    2. The invoice link is not displayed at this time, only a link to create a new invoice, for the purpose of convenience. We will keep this in mind for future versions.

    3. Do you also want the listing to be unpublished if the invoice due date passes? We are looking into advanced workflows for future versions. This isn’t supported at this time, but, please provide us with additional details and confirm whether that is how you would want it to work and we will look into it.

    in reply to: Reset invoice number or manual setting #1068

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    The invoice count setting is not designed to be reset each year, or to be reset for a lower number once invoices have been created.

    Nevertheless, I will ask my colleagues about resetting the number.

    Thanks for your patience while we look into it.

    in reply to: Reset invoice number or manual setting #1065

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    It sounds like you have existing invoices in the system. Do you?

    If I recall correctly, that setting is for the “initial” invoice, meaning the first invoice, and doesn’t reset the count as it would result in overwriting existing invoices.

    in reply to: Reset invoice number or manual setting #1058

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Pricing Manager is now at version 2.0.33.

    As Guust mentioned before, GeoDirectory Addons like Pricing Manager and then integration with Invoicing are designed to work exclusively with the latest versions. If you are planning to update a plugin, you should plan to update all the plugins. We cannot provide you with specific changes to older versions.

    You should consider cloning to a test site where you can evaluate the new versions.

    https://wpinvoicing.com/support-policy/

Viewing 15 posts - 376 through 390 (of 423 total)