Rafaela

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  • September 3, 2019 at 9:40 am in reply to: Possible to not generate invoice for certain items? #3447

    Rafaela
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    September 3, 2019 at 9:38 am in reply to: Possible to not generate invoice for certain items? #3446

    Rafaela
    Free User
    Post count: 131

    Hi Patrik,
    Thanks for the quick response!
    I was just trying to set the item to Draft but then realized this particular item is not editable.
    Perhaps because its got a package in GD linked to it?
    Anyways, is there another way to stop invoices being generated from an item which is linked to a GD package?
    Thanks!

    January 7, 2019 at 7:08 am in reply to: Standard Paypal not working #2493

    Rafaela
    Free User
    Post count: 131

    Hi Guust,
    Thanks so much!
    I did not use my own Paypal so its strange that this works now, but thank you for your test anyways.
    I have refunded the money this afternoon, apologies about the hassle.

    I will follow up the error with the funds not being taken with Paypal for the $159. Perhaps this was just a one-off incident.

    Thank you for your help!

    January 6, 2019 at 3:11 am in reply to: Standard Paypal not working #2477

    Rafaela
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    Post count: 131
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    October 22, 2018 at 12:34 am in reply to: Show Company Name and GST on Check out page #2252

    Rafaela
    Free User
    Post count: 131

    Hi Patrick,

    The customer has resubmitted her details and it worked!
    Thanks for your help!

    October 22, 2018 at 12:33 am in reply to: Recurring Payment Cancellation Button #2250

    Rafaela
    Free User
    Post count: 131

    Hi Alex,

    Thanks!
    When are you expecting work for this to be finished? Your post #1123 said it was going to be released in Feb 2018?
    Would it make sense to release this feature for at least the gateways where it currently works and release the other gateways later?

    I have checked the link but it just shows me some information on the subscription without any actions.
    Not sure if that is because the status is pending?
    What actions are available if the status is paid?

    Thanks!

    October 14, 2018 at 10:54 pm in reply to: Show Company Name and GST on Check out page #2202

    Rafaela
    Free User
    Post count: 131

    Hi Patrik,

    Apologies for the delay in getting back!
    Thanks so much for adding the fields, I have tested it and it works!!

    We have had our first real customer transaction however despite me not changing any settings it did not add the GST on: PUPSYINV-06108
    The country was selected as Australia (where the 10% GST tax rate is set in the settings)

    When I created another test invoice it worked fine.

    Any ideas on what could have caused the tax not being added on?

    Thanks,
    Rafaela

    October 5, 2018 at 2:47 am in reply to: Show Company Name and GST on Check out page #2158

    Rafaela
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    October 4, 2018 at 5:36 am in reply to: Show Company Name and GST on Check out page #2145

    Rafaela
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    Post count: 131
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    October 3, 2018 at 9:44 pm in reply to: Show Company Name and GST on Check out page #2143

    Rafaela
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    Post count: 131
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    October 3, 2018 at 4:00 am in reply to: Show Company Name and GST on Check out page #2137

    Rafaela
    Free User
    Post count: 131

    Hi Guust,

    I just went through your settings one by one and had it already set up like you suggested.

    However this does not solve my problem for a customer to be able to OPTIONALLY enter a company and ABN.

    Most of our sales will be B2B and they will be Pty Ltd’s so this is important.
    It is a legal tax requirement for the invoice to be a valid tax invoice for a company to have the company name and ABN on it (for invoices over $82.50).
    https://www.ato.gov.au/Business/GST/Issuing-tax-invoices/

    How else would I collect this info if not on the check out page??

    Obviously understand that if its a sole trader its not needed therefore my request for the fields to be optional.

    Can you please let me know how I can add these fields to the Check-out page?

    Thanks

    1. Invoicing > Settings > General > Label texts > VAT Name > GST – ALREADY SET
    2. Invoicing > Settings > Taxes > Tax Settings > Enable Taxes > YES ALREADY SET
    3. Invoicing > Settings > Taxes > Tax Rates > set to Australia – 10% – GST (Tax name) ALREADY SET
    4. Invoicing > Settings > Taxes > EU VAT Settings > Enable VAT Rules > YES ALREADY SET
    5. Invoicing > Settings > Taxes > EU VAT Settings > Prevent EU B2C Sales > YES ALREADY SET
    6. Invoicing > Settings > Taxes > EU VAT Settings > Disable VAT Fields > YES ALREADY SET
    7. Invoicing > Settings > Taxes > EU VAT Settings > VIES Validation > YES to all options ALREADY SET
    8. Invoicing > Settings > Taxes > Misc > Fields Settings > Make fields optional as required ALREADY SET

    October 2, 2018 at 7:38 am in reply to: Show Company Name and GST on Check out page #2131

    Rafaela
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Viewing 12 posts - 1 through 12 (of 12 total)