''your cart is empty" error on checkout form

This topic contains 23 replies, has 4 voices, and was last updated by  picocodes 5 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • April 25, 2020 at 11:33 am #4517

    Christopher Marakis
    Free User
    Post count: 13

    Hello

    Clients gets a message “cart is empty” and no checkout proccess can be done. Is there any solution for that?

    Thanx

    April 25, 2020 at 11:36 am #4518

    Guust
    Moderator
    Post count: 29970

    Please explain the steps we should take to recreate this.
    Please post your URL and WP admin details in a private reply and we will have a look at your settings if you like.
    Thanks

    April 25, 2020 at 11:57 am #4519

    Christopher Marakis
    Free User
    Post count: 13
    This reply has been marked as private.
    April 25, 2020 at 12:18 pm #4522

    Guust
    Moderator
    Post count: 29970

    Please turn off the phone verification so we can access the admin area.
    Thanks

    April 25, 2020 at 12:25 pm #4523

    Christopher Marakis
    Free User
    Post count: 13
    This reply has been marked as private.
    April 25, 2020 at 1:02 pm #4524

    Guust
    Moderator
    Post count: 29970

    I’ll get a developer to have a closer look for you.
    Can you confirm you added the Stripe Webhook URL in your Stripe Dashboard?

    April 25, 2020 at 1:06 pm #4525

    Christopher Marakis
    Free User
    Post count: 13
    This reply has been marked as private.
    April 25, 2020 at 7:30 pm #4533

    Christopher Marakis
    Free User
    Post count: 13
    This reply has been marked as private.
    April 26, 2020 at 7:39 pm #4552

    Christopher Marakis
    Free User
    Post count: 13
    This reply has been marked as private.
    April 26, 2020 at 10:28 pm #4554

    Guust
    Moderator
    Post count: 29970

    The developers don’t work in the weekend but will get to your question when they come back online.
    Thanks

    April 27, 2020 at 9:15 am #4559

    picocodes
    Moderator
    Post count: 141

    What is in the error email that WordPress sends you? In addition, kindly attach a sample “view invoice” link (the one you receive in your invoicing emails) in a private reply.

    April 27, 2020 at 9:45 am #4563

    Christopher Marakis
    Free User
    Post count: 13
    This reply has been marked as private.
    April 27, 2020 at 10:03 am #4564

    picocodes
    Moderator
    Post count: 141
    This reply has been marked as private.
    April 27, 2020 at 10:16 am #4565

    Christopher Marakis
    Free User
    Post count: 13

    No it does not

    April 27, 2020 at 2:40 pm #4573

    Christopher Marakis
    Free User
    Post count: 13
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 24 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket