40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Yearly Subscriptions Payments on GeoDirectory: can we send reminders via email?

This topic contains 11 replies, has 2 voices, and was last updated by  Guust 4 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • April 25, 2020 at 2:32 pm #4528

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Hi,

    We are using WPI and GD v2.

    We’d like to send people a reminder email, 2 weeks prior for the auto-renew to occur.
    So they have a chance to cancel the subscription.

    How can we do that?

    Thanks,

    April 26, 2020 at 2:32 am #4545

    Guust
    Moderator
    Post count: 29970

    There is no option for that yet, but is being considered as part of the GD Pricing Manager. Thanks

    April 26, 2020 at 7:23 pm #4550

    Manfred Van Ursel
    Expired Member
    Post count: 295
    This reply has been marked as private.
    April 26, 2020 at 10:26 pm #4553

    Guust
    Moderator
    Post count: 29970

    Renewal emails are sent to packages that require manual renewal, because the user has only paid and agreed to one period.

    Renewal emails are not sent if a user has already agreed to be re-billed as part of a recurring package.

    Thanks

    April 27, 2020 at 12:55 pm #4569

    Manfred Van Ursel
    Expired Member
    Post count: 295
    This reply has been marked as private.
    April 27, 2020 at 1:14 pm #4570

    Guust
    Moderator
    Post count: 29970

    If you want to send renewal notices, do not create recurring packages.
    Just create a package that lasts for a year, but is not automatically being renewed.
    Make sure NOT to tick the recurring option.
    Thanks

    April 28, 2020 at 12:43 am #4579

    Manfred Van Ursel
    Expired Member
    Post count: 295

    But in this case people have to manually pay again, once they get the reminder by email, isn’t it?

    Our idea is that they give consent to an automatic renewal.

    Is this possible?

    EXAMPLES

    OPTION A:

    “Dear customer, your subscription is about to expire, please click here to allow auto-renewal”

    OPTION B:

    “Dear customer, your subscription is about to AUTO-RENEW, please click here to CANCEL IT if you do not wih it anymore”.

    Is any of those two options possible?

    Thanks,

    April 28, 2020 at 2:36 am #4582

    Guust
    Moderator
    Post count: 29970

    They gave consent when signing up in the beginning …

    Option B is being considered as part of the GD Pricing Manager.

    Thanks

    April 28, 2020 at 4:29 am #4583

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Ok, so in this case, and meanwhile you consider option B (to “cancel” the recurring payment) we would untick the recurring checkbox.

    If we do so, what should we expect?

    Will the user receive a notice to manually pay again for another year?

    Or is the payment automatic if he clicks something?

    Thanks for clarifying that.

    April 28, 2020 at 4:58 am #4584

    Guust
    Moderator
    Post count: 29970

    For non-recurring packages, the user will receive an invoice.
    The invoice will have a link to pay.
    If not paid, the listing will expire.

    April 28, 2020 at 7:41 pm #4592

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Excellent Guust thanks

    April 29, 2020 at 11:37 pm #4596

    Guust
    Moderator
    Post count: 29970

    You’re welcome

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket