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Square extension not working with sandbox account

This topic contains 10 replies, has 4 voices, and was last updated by  picocodes 4 years, 9 months ago.

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  • February 15, 2020 at 7:14 am #4107

    Arshad Ali
    Full Member
    Post count: 27

    Hello,

    I have square sandbox account and trying to test paments with test credit card numbers provided by square. However, it is not working. I get error on the payment form “field must not be blank”. I tried to debug and found that square api is throwing an error because of missing “source_id” while creating a payment. This field basically carries card nonce. Not sure why this is not working. Can you please help me fix this.

    Attaching relevant screenshots.

    February 15, 2020 at 9:56 am #4110

    Alex Rollin
    Moderator
    Post count: 27815

    Are you testing with recurring or single payment items?

    February 15, 2020 at 10:04 am #4111

    Arshad Ali
    Full Member
    Post count: 27

    Single payments only

    February 15, 2020 at 3:55 pm #4112

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin credentials so the developers can take a look at the issue.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    February 15, 2020 at 9:17 pm #4113

    Arshad Ali
    Full Member
    Post count: 27

    Hey Alex,

    I am still testing it on my local environment, it is not hosted yet.

    Warm regards,
    Arshad.

    February 15, 2020 at 10:02 pm #4115

    Alex Rollin
    Moderator
    Post count: 27815

    OK, can you tell us about the settings?
    Which country is the shop, and the customer?

    February 15, 2020 at 10:04 pm #4117

    Arshad Ali
    Full Member
    Post count: 27

    Hello Alex,

    Shop Country setting is “Australia”

    February 15, 2020 at 10:07 pm #4118

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, we will look into it and post an update here

    February 17, 2020 at 6:58 am #4121

    picocodes
    Moderator
    Post count: 141

    Hi,

    before making a transaction, press 

    Ctrl+Shift+J (or Cmd+Shift+J on a Mac)

    on your keyboard to open the console.

    Then proceed with the transaction process and let us know if you can see any errors being logged.

    PS: Are other payment gateways working fine?

    March 6, 2020 at 8:23 pm #4318

    patriciovampos2013
    Free User
    Post count: 3

    Good afternoon, I’m not getting Square to work, I can only make the test work. Now I want to place it to receive payments. How to make?

    March 9, 2020 at 5:31 am #4329

    picocodes
    Moderator
    Post count: 141

    Have you set up your live Square credentials (includes you live location id) in the addon’s settings?

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