shoping cart is empty via mobile browsers

This topic contains 5 replies, has 2 voices, and was last updated by  Alex Rollin 1 year, 7 months ago.

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  • #4166

    tierliebe
    Free User
    Post count: 2

    Hello together,

    we are very happy with WP invoicing and it works perfectly on desktop PCs, but sometimes the invoice is not shown to our customers via mobile browsers(android and apple) and it says “Shopping cart is empty”. Once we open the invoice on a desktop it works.

    Can you please give us feedback if we missed a setting?

    Best regards

    Kerstin

    #4167

    Alex Rollin
    Moderator
    Post count: 27815

    Can you say more about where you are seeing the issue?

    Is it during checkout?

    If it is only on your site, can you describe the process and share a URL so we can check on it?

    #4169

    tierliebe
    Free User
    Post count: 2

    Hey Alex,

    – I write the invoice in WordPress Invoicing for the customer and then I go to send
    the invoice.

    – The invoice is sent to the customer and I receive a copy of the invoice.

    – When the customer or I open the email with the invoice, you can see the invoice.

    – If the customer goes to “Pay”, he is forwarded and then stands
      mostly on the mobile browsers “shopping cart empty”.

    – I also regularly clear the cache

    – It always works on the desktop PC. We only have this problem if the customer
    wants to pay his bill Mobil.

    Best regards

    Kerstin

    #4172

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #4217

    tierliebe
    Free User
    Post count: 2
    This reply has been marked as private.
    #4221

    Alex Rollin
    Moderator
    Post count: 27815

    I think I just paid it on mobile.

    What phone/browser are you using?

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