quotes not being send

This topic contains 15 replies, has 4 voices, and was last updated by  picocodes 1 year, 6 months ago.

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  • #3960

    Francis John
    Free User
    Post count: 41

    Hi,

    It seems that quotes are not being send out when customer wants to claim their listing. i’ve checked with my hosting and I should be able to send emails from my site so we’ve determined it’s not a hosting problem.

    I’m able to resend it to them manually. Please take a look at this for me. It is a recent issue. Is there a way to send you my login info privately? I looked for it but I cant find it.

    admin info

    my site is @ thelocalbridge.com

    Thanks

    #3961

    Francis John
    Free User
    Post count: 41
    This reply has been marked as private.
    #3962

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    #3963

    Francis John
    Free User
    Post count: 41

    Sorry. Bad communication on my part. What is not happening is…

    When a listing owner wants to claim their listing, after they input their information, the system will say? A link is sent to their email but they never get the email.

    It was working before. Just a week ago I notice it’s not sending the invoice/quote to be reviewed by the listing owner.

    I’ve been trying to figure it out but I’ve been unsuccessful. Attached is the message received after claiming a listing.

    I have a

    #3967

    Alex Rollin
    Moderator
    Post count: 27815

    Please try installing the email login plugin to see if the emails are being generated.

    If they are being created, review your options on this page and escalate the issue to your host if required:

    https://wpgeodirectory.com/docs-v2/integrations/email/#email-log

    #3976

    Francis John
    Free User
    Post count: 41

    Hi,

    I followed the steps you gave me. I created a new listing and followed the steps to test if emails are being created.

    Emails are being created upon listing success, and it is sent and received without issues.

    But emails are not created for claiming a listing according to my testing. I have called my hosting and they said it’s likely a developer issue.

    Please let me know what other steps I should take to resolve the issue.

    Thanks.

    #3980

    Guust
    Moderator
    Post count: 29970

    I have alerted a developer to have a closer look. Thanks

    #3988

    picocodes
    Moderator
    Post count: 141

    Hi Francis, you seem to be using an outdated database table schema. Try renaming the pid field of the wpoc_geodir_claim table to id

    #3989

    Francis John
    Free User
    Post count: 41

    Hi,

    Please give me more direction? Where is that located at?

    #3990

    picocodes
    Moderator
    Post count: 141
    This reply has been marked as private.
    #3991

    Francis John
    Free User
    Post count: 41
    This reply has been marked as private.
    #3992

    picocodes
    Moderator
    Post count: 141

    Hi Francis,

    Made some changes to your site. Kindly confirm if everything is working as expected now.

    Brian.

    #3994

    Francis John
    Free User
    Post count: 41

    Thank you,

    It is emailing the invoice now, but it gives option for listing partner to view and pay invoice without going into their email first. I would like them to go their first.

    I want the message that tells them an invoice has been sent to their email but remove the shopping cart next to it so they have to go their email to view it.

    Please and thank you.

    #3996

    picocodes
    Moderator
    Post count: 141

    You can use the filter

    geodir_claim_submit_success_message

    to return the success message you want.

    #3997

    Francis John
    Free User
    Post count: 41

    I’m sorry but do you have a document that can walk me through this? I won’t even know where to look.

    It was preset and it got change when we were trying to fix a different issue so I don’t even know where to put that code.

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