Quotes add on not sending email

This topic contains 50 replies, has 5 voices, and was last updated by  Paolo 4 years ago.

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  • #316

    Khun Max
    Free User
    Post count: 19

    Hey

    Firstly, thanks for all of your hard work to create your Invoicing plugin.

    I have installed it and it functions as expected. The fact it is lite weight with no bloat is greatly appreciated.

    However, I have also installed your Quotes addon and encountered the following bugs:

    1. When I create a new quote, the title in the Edit Quote page is that of an invoice (WPINV-0003) not a quote prefix. I am unable to edit this field, if I go to click on it a red circle with a bar through it (forbidden?) replaces my cursor pointer.
    2. Second, I am unable to send the quote once it is completed, either using the save and send option, or the resend quote option. A red warning label appears at the top of the quote page (Fail to send email to the customer) and a purple speech bubble bar appears in the Quote Notes section with the text (Fail to send quote to the user.

    There are no problems sending emails from my site. And I was also able to send test invoices out from your invoicing plugin without any issues.

    I am using the Generatepress theme.

    I am excited about the potential of your new invoicing plugin and so I hope that the above mentioned issues with the quote add on can be resolved.

    Thanks in advance for your kind assistance.

    Kind Regards

    Max

    #317

    Kiran
    Moderator
    Post count: 7069

    Hi There,

    1) & 3) mentioned at here https://wordpress.org/support/topic/add-on-not-sending-email/ will be fixed in next plugin release.

    2) Let us provide admin credentials so we can look into.

    Kiran

    #318

    Khun Max
    Free User
    Post count: 19

    When is the next release due?

    #319

    Paolo
    Site Admin
    Post count: 31205

    Hi Max,

    we’ll release when we are dong fixing everything, point 2 isn’t fixed yet, we are waiting for a link and admin credentials to be able to check the problem on your website.

    Let us know,

    Thanks

    #320

    Khun Max
    Free User
    Post count: 19

    Sorry not able to provide you with access to the back end due to non disclosure agreement.

    Two screens shots attached.

    I can confirm that:

    1. No problems sending emails from the site. Invoices are sent fine by your invoicing plugin. But not the quote plugin.

    2. It is not due to plugin conflict. Bug remains even if I deactivate all other plugins accept for your invoicing and your quote plugins.

    3. I have just found another bug. After trying so create and send a new quote. I received a ADMIN BCC copy of an INVOICE sent to the client (not a quote).

    Let me know if you need any additiional information.

    Kind Regards

    Max

    #323

    Paolo
    Site Admin
    Post count: 31205

    Ok thqank you, the developers will try to recreate the problem and fix it on our end. They’ll let you know asap.

    Thanks

    #331

    Kiran
    Moderator
    Post count: 7069

    Hi Khun,

    1. No problems sending emails from the site. Invoices are sent fine by your invoicing plugin. But not the quote plugin.

    < I can’t recreate on my test site. Can you provide test or staging site so i can check there?

    3. I have just found another bug. After trying so create and send a new quote. I received a ADMIN BCC copy of an INVOICE sent to the client (not a quote).

    < Please make sure you have correctly saved email message & subject at Invoicing > Emails > Email Settings

    Kiran

    #332

    Khun Max
    Free User
    Post count: 19

    Kiran

    Thanks for your reply.

    I have just posted an update here:

    https://wordpress.org/support/topic/quotes-add-on-not-sending-email/#post-9480052

    1. Please let me know how we can move forward to resolve the bugs.
    2. Please let me know where I can find the residual data left by your plugin (and its addon) upon uninstall so that I can go in and delete it manually.

    Kind Regards

    Max

    #339

    Khun Max
    Free User
    Post count: 19

    Kiran (and Paolo)

    I have just posted another lengthy report here:

    https://wordpress.org/support/topic/quotes-add-on-not-sending-email/#post-9481397

    Kind Regards

    Max

    #350

    Kiran
    Moderator
    Post count: 7069

    Hi Khun,

    We have fixed problems of sequential number, sending quote notification email & remove data on install plugin.

    This will be available in next release of Invoicing & Quotes plugins.

    you can get development version from here:
    https://github.com/kprajapatii/invoicing/archive/master.zip
    https://github.com/kprajapatii/invoicing-quotes/archive/master.zip

    To remove data on install plugin we have managed it two ways:
    – Via option in Invoicing Settings > Misc > “Remove Data on Uninstall?”.
    – Via define variable WPINV_REMOVE_ALL_DATA in wp-config.php. Add following in wp-config.php to remove data on install

    define( 'WPINV_REMOVE_ALL_DATA', true );

    Let us know, how it goes.

    Thanks,
    Kiran

    #351

    Khun Max
    Free User
    Post count: 19

    Kiran

    I have extensively tested your new beta versions of the plugin and addon.

    The quote related bugs are not fixed and still exactly the same as before.

    My report is here:

    https://wordpress.org/support/topic/quotes-add-on-not-sending-email/#post-9486559

    Kind Regards

    Max

    #352

    Stiofan O’Connor
    Site Admin
    Post count: 22954

    Hi Max,

    (I replied on wp.org)
    I am travelling tomorrow but i will have kiran double check things tomorrow.
    On Wednesday i will take over and also get you setup with some sort of beta status 🙂

    Thanks for your time!

    Stiofan

    #354

    Kiran
    Moderator
    Post count: 7069

    Hello Khun,

    https://wordpress.org/support/topic/quotes-add-on-not-sending-email/#post-9486559

    1. The bugs in the quotes addon are not fixed and are still exactly the same as before. That is, a newly created quote is incorrectly named with an invoice prefix (that cannot be edited) and the invoice does not send either using the save on send option or the resend option. The purple did not send bubble appears in the notes section of the invoice after attempting to send.

    May be recent files from development version not moved correct location. We have tested on our two test site and it worked there. Please register here on our one of test site https://ppldb.com/kiran/. This helps us to test by sending you a quote notification.

    2. The invoicing plugin would appear to remove all of its data (if this option is checked) with the exception of the user information. This issue requires more thought and further development of your plugin as well. At present if someone is sent a quote or invoice they are automatically added as a WP user with the role of subscriber. Thus they have the ability to log in to the back end of a WP site. This is not acceptable in many situations. For example, on the site I am currently developing both products and services are offered. The products (courses) are accessed by login it to the WP backend. It maybe the case that I quote someone to provide a service (and even complete the job and invoice them) but I do not want them to be able to log into the back end of my site.

    Only administrator users have access to site backend, subscriber users do not have access at WP backend. Only administrator users can add/update/send invoice/quote from backend.
    There is an option available in Invoicing Settings > Misc > Checkout Settings > Require Login To Checkout. If this option ticked then user needs to be logged in to view or pay invoice, can only view or pay their own invoice. If unticked then anyone can view or pay the invoice.

    https://wordpress.org/support/topic/quotes-add-on-not-sending-email/#post-9486623

    After further testing I can also confirm that even though the addon will not send the quote to the customer. If I then convert it to an invoice I can then successfully email the invoice out. So the bug definitely resides in the functionality of the add on.

    Did you moved files from development version https://github.com/kprajapatii/invoicing/archive/master.zip & https://github.com/kprajapatii/invoicing-quotes/archive/master.zip to your sites?
    I tested this with my two test sites and quote notification works fine now. Please register here https://ppldb.com/kiran/ so we can test by sending you a quote notification.

    1. The pay now link that currently appears in the Invoice email is rather hidden and likely to be missed by a new customer. It would be much more effective if it was styled as a button, or alternatively located in more prominent position at the top of the email.
    2. When checking out to pay via email you are taken to a page with the options to pay with paypal or create an account. Why are you not taken to the paypal page that simply requests your credit card details like occurs with other plugins that use paypal to process transactions.

    Ok, thanks for your suggestions, we will implement these to make it more user friendly.

    https://wordpress.org/support/topic/quotes-add-on-not-sending-email/#post-9486644

    I have another bug to report. Upon a fresh install and creating a new invoice, the numbering starts at 459 (WPINV-00459). I have ticked the option for sequential numbering and to start at 1 in the general settings.

    It seems invoicing data not completely deleted. Did you uninstall plugin with option “Remove Data On Uninstall?”.
    In completely fresh install it starts the from number set at “Sequential Starting Number”. On every invoice creation it updates the last number option. If this option already saved before then next number will start from this number.

    Also if last sequence number used = 430 and if you set “Sequential Starting Number” = 501, then next invoice number sequence will starts from 501.

    I have tried on complete fresh install and this settings working fine.

    Thanks for detailed explanation. 🙂

    Let us know.

    Thanks,
    Kiran

    #357

    Khun Max
    Free User
    Post count: 19

    I have posted an updated report here:

    https://wordpress.org/support/topic/quotes-add-on-not-sending-email/#post-9490718

    All previously reported bugs are not resolved.

    Kind Regards

    Max

    #367

    Stiofan O’Connor
    Site Admin
    Post count: 22954

    Hi Max,

    I setup a new test site and tried to replicate the bugs but i could not.

    I think the only way we will make fast progress here is if you work with our test site or you create your own new test site we can have access to ( assuming we still can have access to your current site you are testing on)

    Let me know how you would like to proceed?

    Thanks,

    Stiofan

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