Topic: PayPal Gateway Error |

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Author

Posts
May 30, 2018 at 4:25 pm #1600

Richard Parry
Buyer

Post count: 121

Hello,

I have an error being generated with the PayPal Pro payment gateway. I have the correct credentials from PayPal and I have a PayPal Pro account. I obtain the following error when payment is submitted.

“Error: Paypal Pro payment error occurred. Security header is not valid”

There was a similar error when I used Stripe. Do you know how this can be fixed please?

Many thanks,

Richard

May 30, 2018 at 5:02 pm #1603

Richard Parry
Buyer

Post count: 121

After some tinkering, I now get the following error:

“Error: Paypal Pro payment error occurred. DPRP is disabled for this merchant.”

May 30, 2018 at 5:04 pm #1604
Alex Rollin
Moderator

Post count: 27815
https://www.paypal.com/us/smarthelp/article/why-did-i-get-direct-payment-recurring-payments-error-%E2%80%9Cdprp-is-disabled-for-this-merchant%E2%80%9D-ts2021
```
Issue
PayPal returned error 11586 - DPRP is disabled for this merchant.

Cause
The Direct Payment Recurring Payments product isn't enabled on your account.

Solution
You must determine your account version and take appropriate action.
```
Login to Paypal and continue setup for recurring payments.
May 30, 2018 at 7:47 pm #1608

Richard Parry
Buyer

Post count: 121

Thank you. Richard

May 30, 2018 at 9:06 pm #1609

Richard Parry
Buyer

Post count: 121

I have both the older API and Payflow on my PayPal Pro account. Do I need DPRP or should I be using the Payflow Recurring Billing for use with your plugin? I do have recurring billing authorised – but this is not currently DPRP. Best wishes, Richard

“Which recurring payments product is best for my account version?
If you have PayPal Payments Pro, DPRP is the right product for you. To have it enabled on your account, contact PayPal Sales.

PayPal Payflow Pro, our newest version of PayPal Payments Pro, is incompatible with DPRP. We suggest that PayPal Payflow Pro users use Payflow Recurring Billing – a newer product with the same functionality as DPRP.”

May 31, 2018 at 9:50 am #1610

Patrik
Moderator

Post count: 1971

Hi Richard,

You need to have DPRP enabled on your PayPal account. You can contact PayPal support for that and they will help you out. Let me know if you get an error after activating the DPRP on your PayPal account.

Regards,
Patrik
Author

Posts