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PayPal Account Mandatory?

This topic contains 9 replies, has 3 voices, and was last updated by  Guust 6 years, 11 months ago.

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  • November 27, 2017 at 10:56 pm #902

    Ron Lenox
    Free User
    Post count: 230

    I did a test checkout and PayPal is insisting that I create a PayPal account to checkout. I wanted to pay with a credit card.

    It that mandatory to checkout?

    Ron Lenox

    November 27, 2017 at 11:58 pm #903

    Guust
    Moderator
    Post count: 29970

    Creating a PayPal account should only be required if you have a recurring item.
    A once off invoice should be able to be paid with a credit card using PayPal.

    Sometimes you also get that if your browser remembers you have a PayPal account, so try an incognito window or another browser or delete your cookies.

    Thanks

    December 3, 2017 at 5:13 pm #946

    Ron Lenox
    Free User
    Post count: 230

    I tested this again. I created a new account and then created a featured listing. At checkout, when I was directed to PayPal, I had to create a PayPal account to proceed. I could not pay with a credit card without creating a PayPal account.

    This is a problem for my customers.

    Ron Lenox

    December 3, 2017 at 8:06 pm #950

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    One note: Be absolutely certain you are using a separate browser. Paypal detects your past visits and will display the login/create dialogue unless you are a ‘fresh’ visitor.

    If you would like us to take a look at your site, please create a private reply and include your site URL and WP Admin credentials. We will login and take a look.

    December 3, 2017 at 8:48 pm #951

    Ron Lenox
    Free User
    Post count: 230
    This reply has been marked as private.
    December 3, 2017 at 9:58 pm #955

    Guust
    Moderator
    Post count: 29970

    Please include your URL if you want us to check things out. Thanks

    December 3, 2017 at 10:14 pm #960

    Ron Lenox
    Free User
    Post count: 230
    This reply has been marked as private.
    December 4, 2017 at 9:40 am #962

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    December 4, 2017 at 4:33 pm #971

    Ron Lenox
    Free User
    Post count: 230

    My apologies – I tried it on a different computer and it worked fine. Sorry to waste your time.

    Ron Lenox

    December 4, 2017 at 10:42 pm #975

    Guust
    Moderator
    Post count: 29970

    You’re welcome Ron, it happens, all good 🙂

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