Payment Gateways not available

This topic contains 7 replies, has 4 voices, and was last updated by  Guust 1 year, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • November 6, 2019 at 2:26 am #3678

    Trace Carlson
    Buyer
    Post count: 19

    We have the need to create invoices for GeoDirectory listings already created. If we put the listing in Draft mode, we can create an invoice for the listing. I purchased and installed the Cash on Delivery Payment Gateway but it is not available on checkout or when we try to manually go to the invoice and receive the payment.
    It is enabled and set as the default payment gateway.

    November 6, 2019 at 12:26 pm #3680

    Guust
    Moderator
    Post count: 29970

    I don’t think the cash on delivery can work for digital listings.
    Have you tried the bank transfer option?
    I am not sure how to create invoices for existing listings, they should have had an invoice created when they were submitted.
    I’ll get a developer to have a look at your question too.
    Thanks

    November 6, 2019 at 12:48 pm #3681

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We need more information about the issue. Can you please explain in detail or with a screenshot? What I understand is you create a listing and go to checkout for payment but don’t approve the listing. There on checkout, you are not getting COD option right? The COD payment method should come for all the currencies. If possible provide us the admin details in private reply so that we can troubleshoot the issue for you.

    Regards,
    Patrik

    November 6, 2019 at 9:49 pm #3684

    Trace Carlson
    Buyer
    Post count: 19
    This reply has been marked as private.
    November 6, 2019 at 10:10 pm #3686

    Trace Carlson
    Buyer
    Post count: 19

    Thank you Guust. It does appear to be that those payment types don’t work with recurring invoices.

    November 7, 2019 at 1:33 am #3687

    Alex Rollin
    Moderator
    Post count: 27815

    Yes, COD isn’t available with recurring packages.

    November 7, 2019 at 1:50 am #3689

    Trace Carlson
    Buyer
    Post count: 19

    I am not seeing one but is there a gateway add-on that would allow for manual payments? The client is a Chamber of Commerce and we need the recurring invoices with the option to mail in a check.

    November 7, 2019 at 1:55 am #3690

    Guust
    Moderator
    Post count: 29970

    Automated recurring payments require a gateway that allows contracts to be set up for automatic payments from the customer’s account.
    What you want is a non-recurring package that expires unless a renewal payment is made.
    Thanks

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket