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Not requiring credit card when there is a full discount on recurring plans

This topic contains 14 replies, has 4 voices, and was last updated by  Stacey Bartron 2 years, 4 months ago.

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  • February 19, 2020 at 7:31 pm #4147

    Stacey Bartron
    Free User
    Post count: 7

    We have both recurring monthly and annual packages set up for a directory and but the client is offering a 100% discount code on the annual packages to get the word out about the directory. That being said, when they use the promo code, it is not requiring them to enter the credit card information so the package will not auto renew when it expires. It basically says they will get charged $0 forever on the checkout page.

    February 20, 2020 at 7:58 am #4154

    Alex Rollin
    Moderator
    Post count: 27815

    I see what you mean, from your screenshots, thanks for those.

    This is usually accomplished with a trial period in the package settings.

    Which gateway are you wanting to use?

    Please include WP Admin credentials if we should check the settings.

    February 20, 2020 at 6:01 pm #4156

    Stacey Bartron
    Free User
    Post count: 7
    This reply has been marked as private.
    February 22, 2020 at 8:31 pm #4163

    Stacey Bartron
    Free User
    Post count: 7

    Hello, I saw that someone was testing this out, I wanted to check and see if any progress was made?

    February 23, 2020 at 12:04 am #4165

    Alex Rollin
    Moderator
    Post count: 27815

    The developers are looking into the issue, thanks for your patience.

    February 25, 2020 at 5:17 pm #4178

    picocodes
    Moderator
    Post count: 141

    Hi, this is a bug that will be fixed in the next release. Probably tomorrow.

    February 27, 2020 at 4:53 pm #4204

    Stacey Bartron
    Free User
    Post count: 7

    I updated the plugin today on a staging site and now we get a an error after I try to submit the listing and then after retrying to submit it, I no longer get taken to the checkout page, it’s like the checkout function is now removed.

    February 28, 2020 at 4:15 am #4212

    picocodes
    Moderator
    Post count: 141

    Kindly check your browser’s console while submitting the listing and let me know if you see any errors listed.

    March 4, 2020 at 10:03 pm #4309

    Stacey Bartron
    Free User
    Post count: 7
    This reply has been marked as private.
    March 5, 2020 at 8:05 am #4311

    picocodes
    Moderator
    Post count: 141

    I’ve updated the invoicing plugin and everything works. Always remember to keep your plugins updated.

    March 5, 2020 at 8:59 pm #4313

    Stacey Bartron
    Free User
    Post count: 7

    Well I just updated everything and now it seems we are back to the main issue that I opened the ticket for where it does not ask for a credit card when a promo code is used.

    March 7, 2020 at 8:16 pm #4323

    Stacey Bartron
    Free User
    Post count: 7

    I wanted to check in on this? Any update as to why this isn’t working?

    March 7, 2020 at 11:49 pm #4325

    Guust
    Moderator
    Post count: 29970

    The developers will have a look after the weekend.
    Thanks

    March 9, 2020 at 5:29 am #4328

    picocodes
    Moderator
    Post count: 141

    Hi Stacey.

    Payment gateways such as Stripe and PayPal require you to either offer a free trial or charge the user a minimum amount (0.5 USD or equivalent) for each period. We are actively working on how to make subscriptions with a 100% discount on the first period work the same as offering a free trial, but this involves re-writing quite a large amount of code.

    This is something that we hope to fix in the next update, but for now, I would suggest that you offer a free trial, as you wait on us to address the issue.

    March 23, 2020 at 3:43 pm #4400

    Stacey Bartron
    Free User
    Post count: 7

    Hello, I was wondering if there was an update on this and if the fix was applied in the newest update? If not, is there a way you could update this ticket and let me know when it is all good to go?

    Thank you!

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