Issue with first time coupon

This topic contains 9 replies, has 3 voices, and was last updated by  Konstantinos 4 years, 10 months ago.

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  • #878

    Konstantinos
    Free User
    Post count: 61

    Hello,

    I am using geodirectory and have set up a few recurring plans. When i use a 100% coupon that is applied on the first payment only, then there is an issue with Paypal. The issue is the following:
    1st Payment: Everything Ok
    2nd Payment: Payment Ok but no invoice generated
    3rd Payment: Everything Ok

    For some reason there is no invoice being created and sent to the user on the 2nd payment. Not sure if this is some kind of setting i ve missed or something else. This happens only on Paypal. On Stripe it works perfectly.

    Thank you in advance,
    Konstantinos

    #879

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Please provide a URL and WP Admin details so we can take a look.

    A link to point us to the issue you discovered would also be appreciated.

    #880

    Konstantinos
    Free User
    Post count: 61
    This reply has been marked as private.
    #884

    Kiran
    Moderator
    Post count: 7069

    Hi Konstantinos,

    To find what causing problem for PayPal, we need FTP credentials.
    Also we need to test transactions your site, so please allow us to enable sandbox mode to test payments or create staging site so we can test there.

    Please provide FTP credentials to look into more.

    Let us know.

    Thanks,
    Kiran

    #887

    Konstantinos
    Free User
    Post count: 61
    This reply has been marked as private.
    #890

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #901

    Konstantinos
    Free User
    Post count: 61
    This reply has been marked as private.
    #905

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #906

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #999

    Konstantinos
    Free User
    Post count: 61
    This reply has been marked as private.
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