35% OFF EVERYTHING
END OF YEAR SALE
Buy Now

I cannot generate an invoice or quote

This topic contains 7 replies, has 3 voices, and was last updated by  Guust 4 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • March 23, 2020 at 11:59 am #4395

    [email protected]
    Free User
    Post count: 3

    Hi,
    I installed the invoicing- and quote plugin. It looked like all is there on the website, I completed the installation guide from your website. However when I want to make an invoice or quote, I am being ask to add an item to the invoice/quote, if I do so the item is not being added and the invoice/quote is not being generated (the screen indicates activity), If I refresh the screen the invoice-/quote number increases with 1 but no invoice/quote has been made. What have I missed in the installation instruction? please advise, much appreciated
    I am using WP version 5.3.2 on my website

    March 23, 2020 at 12:28 pm #4396

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin credentials so we can check the settings on your site. Use a private reply so only our team can see the credentials.

    March 23, 2020 at 12:52 pm #4397

    [email protected]
    Free User
    Post count: 3
    This reply has been marked as private.
    March 23, 2020 at 1:15 pm #4398

    Guust
    Moderator
    Post count: 29970

    You have not created any items yet at Invoicing > Items.
    Thanks

    March 23, 2020 at 3:14 pm #4399

    [email protected]
    Free User
    Post count: 3

    Thank you
    does that mean that I can only create an invoice/quote with items pre-defined and the button “create new item” only refers to adding pre-defined items for the invoice/quote?

    I added an item to test and it I am able to make an invoice, thank you much appreciated

    March 23, 2020 at 11:06 pm #4401

    Guust
    Moderator
    Post count: 29970

    Yes, you only can sell things that you have created for sale.
    Thanks

    March 24, 2020 at 12:42 pm #4402

    [email protected]
    Free User
    Post count: 3

    Thank you your help is much appreciated

    March 24, 2020 at 1:02 pm #4403

    Guust
    Moderator
    Post count: 29970

    You’re welcome

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket