Topic: {first_name} field missing in sent email |

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October 20, 2018 at 10:29 am #2246

Debbie Schiel Zaini
Free User

Post count: 1

Hello,

In these settings…
/wp-admin/admin.php?page=wpinv-settings&tab=emails&section=completed_invoice

… I have
Hi {first_name},
Thanks for your payment to {site_title}.

When receiving the email, there is no first name but there is a site title.
I change it to
Hi {name}…
And the full name appears in the received email. It’s very formal. We’d like to just use first names if possible.

Is this a bug?
How do I fix it?

Thanks
🙂

October 20, 2018 at 12:13 pm #2247

Patrik
Moderator

Post count: 1971

Hi,

It is working fine on our side. It may be possible the user has no first name and last name in his profile. Can you check from the admin side by going into users menu and edit user page if users’ first name is set or not?

Please provide us the admin and FTP details in private reply to troubleshoot the issue and fix it.

Regards,
Patrik

October 20, 2018 at 12:22 pm #2248

Alex Rollin
Moderator

Post count: 27815

{first_name} works on my test site. Make sure the customer really has a first name set.

If that isn’t it, please send over WP Admin credentials in a private reply along with login URL so we can check it out.

October 21, 2018 at 10:58 am #2249

Debbie Schiel Zaini
Free User

Post count: 1

Hello and thanks for your replies. I was testing the plugin with my own email address and, although I had entered my first & last name in the invoice fields, I had no first/last name set in my profile – just as you said. Aha! Problem solved 🙂
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