Different questions

This topic contains 5 replies, has 3 voices, and was last updated by  Alex Rollin 3 years, 10 months ago.

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  • #723

    Jorge Dändliker
    Buyer
    Post count: 150

    Dear support

    I have some problems with the invoices plugin. Previously I used Geodirectory together with the payment manager but then I changed it as recommended to the invoices plugin. Now some users came back to me with some questions about their invoices:

    1. Unfortunately, the invoicing numbers on all payments that have been made before the change to the invoicing plugin have changed from “GD…” to (for example) “WPINV-02107”. This new numbers should be replaced again with the previous values (“GD…”).

    2. The currency is also showing wrong on all previous invoices. Before the change I used “CHE” but now on the customer invoices it is showing “USD” ($).

    I have fixed both points for all future invoices but they should be fixed for all previous made payments.

    3. Discounts are showing on the previous made invoices but they have no influence on the total amount (see the attachment). Don’t understand me wrong. It works fine for current invoices but if someone opens “old” invoices the total amount is wrong. I can also see this behavior on the admin page (see attachment).

    4. The invoice is hard to print if there is a long listing title. If so, the invoice gets to wide and can only printed in landscape. Would it be possible to limit the width of the “article name”?

    5. Do I still need the payments manager from Geodirectory or has it been replaced completely with the invoices plugin?

    Can you please let me know how I can fix some points? Or do you need access to my page?

    Thanks for your support!

    Best regards
    Jorge

    #726

    Kiran
    Moderator
    Post count: 7069

    Hi Jorge,

    1. Unfortunately, the invoicing numbers on all payments that have been made before the change to the invoicing plugin have changed from “GD…” to (for example) “WPINV-02107”. This new numbers should be replaced again with the previous values (“GD…”).

    2. The currency is also showing wrong on all previous invoices. Before the change I used “CHE” but now on the customer invoices it is showing “USD” ($).

    I have fixed both points for all future invoices but they should be fixed for all previous made payments.

    During invoices conversion from Payment Manager to Invoicing it takes the current settings saved at Invoicing settings.
    Please provide FTP & database server details OR CPanel details, i will update currency and invoice number for old invoices.

    3. Discounts are showing on the previous made invoices but they have no influence on the total amount (see the attachment). Don’t understand me wrong. It works fine for current invoices but if someone opens “old” invoices the total amount is wrong. I can also see this behavior on the admin page (see attachment).

    I will look into after getting FTP credentials.

    4. The invoice is hard to print if there is a long listing title. If so, the invoice gets to wide and can only printed in landscape. Would it be possible to limit the width of the “article name”?

    With title is long it wraps the title to the second line. Can you provide screenshot how it looks to you in portrait?

    5. Do I still need the payments manager from Geodirectory or has it been replaced completely with the invoices plugin?

    Yes, payment manager is required to manage listing packages. The Invoicing plugin is used for better invoicing management.

    Kiran

    #729

    Jorge Dändliker
    Buyer
    Post count: 150
    This reply has been marked as private.
    #730

    Kiran
    Moderator
    Post count: 7069

    Hi Jorge,

    I have updated invoice number & currency for old invoices. I also updated discount for old invoices.

    Please check and let us know.

    Kiran

    #733

    Jorge Dändliker
    Buyer
    Post count: 150

    I Kiran

    I don’t know how you made it but… wow…! Thank you very much!!!

    Please let me ask you one more question: I have several customers who add multiple entries at the same time and would like to pay for entries with a single bill. Is this somehow possible or at least planned for the future?

    Thanks again for your excellent support!

    Jorge

    #734

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    That is not possible at this time, but we are aware of the need and will let you know if we schedule it for a release.

    Thanks!

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