Cheryl Johns

Yes, that’s great thanks- that’s how it used to be listed.

I will see how it goes for the renewal/ expiration tomorrow. Thanks

Thanks for the replies.

Sorry for long post, hopefully, you will see all associated issues within this post because i think they are all linked! I’ve tried to keep it as concise as possible!

I’ve had the site on the WP system for years and it has always been the same simple process for renewals without issue until this new plugin and i’ve not done anything to the settings etc to change it.

The process has always been this: The listing expires and if no recurring payment is received via PayPal on the day of expiry, it sends it to ‘draft’ status, regardless if it is set up as a recurring payment or not. If it renewed with a recurring payment then it received this information from PayPal and remained published and the expiry date updated automatically.

The issue here is that since the new invoicing plugin it is not sending some of them to draft status if payment is not received- the payment is ‘skipped’or the user has cancelled the agreement. You will see in my OP attached screengrab the first listing i noticed and that it shows the expiry date and then says underneath (2 days overdue)- normally this would have been sent to draft status. The ‘enable expiry process’ is checked so i don’t understand how it has not done this and the issue only seems to be since the new plugin. On my WP admin if you go to Yards > Filter to ‘Published’ and then click ‘Expiry date’ you will see there are several yards expired but still published which are the erroneous ones!

On the other hand, having always been put into ‘draft’ status unless it renews, you will see from previous posts on this support forum that now my WP system (since the new invoicing plugin) does not associate payments with the listings and therefore once i receive a payment notification from PayPal, i no longer receive one from my WP admin nor does it update my WP admin in anyway so the listings are assumed not renewed, and remain in ‘draft’ and i have to manually re-publish them and amend the expiry date which i have never had to do before.

It seems to me there is a miscommunication between the WP admin and PayPal relating to the recurring payments and this information being passed to the WP database. Previously when i was notified of a payment via PayPal I would also get a notification from WP admin saying ‘Renewed Listing…’ and telling me which listing it was for. Previously on the notification emails from PayPal, it said the listing title… now it just says which package it is for (see attached image) so it is not linking to the actual listing on the WP database and updating it accordingly so i receive nothing that actually tells me which listing the payment is for.

Neither of these issues have ever existed until the new plugin- previously if listings expired with no payment they went to draft status, and if they renewed via recurring payment with payPal they remained published with the new expiry date automatically updates… With no input from me whatsoever.

Now i have to change them all manually meaning much more work for me on a site that for the last 6 years has pretty much run itself. It is also bad for the business as i used to only need to check the site once or twice a week and now i need to check it every day otherwise i get emails from people asking why they have paid for a listing which is not shown on the site (if i haven’t had time in the interim to go in and publish it!). I don’t understand how it has changed it to such a hard to manage system now when before the new plugin my site virtually ran itself with regards to publisghing otf listings?!

I have posted a couple of times about this because its really frustrating but there does not seem to have been any suitable resolution or update proposed to sort it out?

So to condense the issues:

1. A number of expired listings not going into draft status when no payment received
2. Recurring payments received but listings still being sent to draft status and expiry date not being updated automatically
3. No payment renewal notifications from WP system, just PayPal
4. No identification on PayPal payment notification emails which listing title it is for, just the package they have paid for (see attached image)

I feel it is all somehow like there is a ‘missing link’ between WP and PayPal and having spent a long time trying to resolve it i cannot seem to work out what it is! Any suggestions would be gratefully received!

Many Thanks

Ignore the last message! There has been a renewal this morning which has renewed the expiry date on the WP admin and sent me a copy of the invoice too. It still does not say on the PayPal payment which listing it is for, just the package they have paid for but as long as it sends me the renewal email too it doesn’t matter too much so for the time being it seems sorted!

Just one additional question to see if there is a way to resolve something that still happened on the old system. When it auto-renews a listing, is there a way to update the published date automatically to the date of renewal. i.e the listing that renewed today changed expiry etc but still shows publishing date as last years renewal so it doesn’t bump them to the top. If someone auto manually renews it updates the publication date but not if done automatically with a subscription payment. Is there any setting or change that makes it possible to update the published date too so it doesn’t have to be done manually to bring the, back to the top of the listings and marked as ‘new’?

Thanks

If anything changes with any future payments ill let you know!

If you’re able to contact the hosts directly that would be great as FTP etc is really beyond the realms of my understanding!

I have 3 or 4 auto-renewals that will be made (assuming their payment is successful) in the next couple of days.

Thanks

Visiting the actual site or visiting the admin pages? More times than not I have to enter a captcha to access the WP admin and I’m not sure why.

There is a GeoDirectory Re-Captcha plugin on the site which is activated? Not sure if this is the reason?

Can you advise where I find FTP info and I can locate to send to you…

Thanks