40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

URGENT – Proceed to paypal button not working on safari

This topic contains 19 replies, has 2 voices, and was last updated by  Stiofan O’Connor 6 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • May 30, 2018 at 10:16 am #1579

    James Dyble
    Free User
    Post count: 135

    Lots of new users are stating they cannot progress as the ‘Proceed to paypal’ button not working on safari.

    May 30, 2018 at 10:24 am #1580

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi James,

    Please provide wp-admin details and a link to an invoice we can test and we will check it out.

    Thanks,

    Stiofan

    May 30, 2018 at 10:34 am #1581

    James Dyble
    Free User
    Post count: 135
    This reply has been marked as private.
    May 30, 2018 at 10:44 am #1582

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I just tried with safari and it seemed to get to paypal with no problems.

    I also note several of your plugins including WPI need updates.

    Stiofan

    May 30, 2018 at 10:55 am #1583

    James Dyble
    Free User
    Post count: 135

    Hello Stiofan, it seems to be intermittent but fails more times than it works.

    Could you please try on iphone safari also?

    This is where the majority of users are having the problem.

    Thank you.

    May 30, 2018 at 11:04 am #1584

    James Dyble
    Free User
    Post count: 135

    Just tried on mobile and I am unable to click it, also please test with you not being logged into the website, these are ways I am recreating it, cheers

    May 30, 2018 at 11:17 am #1586

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You can’t submit a listing without being logged in???

    I tried on mobile safari on ipad mini and it worked.
    Another dev is testing on iphone now and will let us know.

    Stiofan

    May 30, 2018 at 11:54 am #1587

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Tested on iphone and redirects to paypal ok also..

    We can only fix things we can replicate, please do more testing of your own and make sure you clear your cache and try updating your pluigns. Let us know if u can replicate this further.

    Stiofan

    May 30, 2018 at 12:18 pm #1588

    James Dyble
    Free User
    Post count: 135

    Hi Stiofan,

    Not sure what is happening, it is effecting my iphone and other users also?

    Can i please do a screen share and show you the problem?

    May 30, 2018 at 12:19 pm #1589

    James Dyble
    Free User
    Post count: 135

    Sorry I meant register as a new user then try it without our login details

    May 30, 2018 at 12:22 pm #1590

    James Dyble
    Free User
    Post count: 135

    It fails on my mobile everytime

    May 30, 2018 at 12:22 pm #1591

    James Dyble
    Free User
    Post count: 135

    I will send a video

    May 30, 2018 at 12:24 pm #1592

    James Dyble
    Free User
    Post count: 135

    I have attached the video into this reply

    May 30, 2018 at 12:25 pm #1593

    James Dyble
    Free User
    Post count: 135

    That didnt work, please find the video here https://we.tl/lLyqvKcjI7

    May 30, 2018 at 12:58 pm #1594

    James Dyble
    Free User
    Post count: 135

    Any update?

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 20 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket