Topic: Subscription cancellation notification, or action |

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Author

Posts
June 23, 2019 at 1:25 am #3201

TLN
Buyer

Post count: 131

Hi Guys,

Shouldn’t something happen when someone cancels their listing subscription on WP Invoicing?

1) The listing remains active
2) The Stripe subscription remains active
3) The admin is not notified of the cancellation

I am hoping to at least receive an email as admin, that a user canceled their subscription so I can manually remove the listing and also delete the Stripe notification. This is the least that should happen IMO. Ideally of course, the listing would be unpublished and the Stripe subscription would be canceled automatically by your plugin.

If possible, I would like to at least have a way to hook into the cancellation so I can send myself an email (as a way to remind myself to manually remove the listing and remove the subscription with Stripe or PayPal).

Any help you can provide is appreciated!

Thank you!

June 23, 2019 at 1:29 am #3202

TLN
Buyer

Post count: 131

Upon checking I see that WP Invoicing attempted to delete the Stripe subscription, but it failed.

Also, shouldn’t the listing become unpublished?

June 23, 2019 at 1:38 am #3203

TLN
Buyer

Post count: 131

Here’s the error log from Stripe:

DELETE /v1/subscriptions/sub_F20tq2C1vq2XCP

ID req_uMNEYh1eqyBwJ0
Time
2019/06/22 12:09:31
Method
DELETE
URL
/v1/subscriptions/sub_F20tq2C1vq2XCP
Status
400
IP address
69.163.212.144
Version
2019-03-14
Source
Stripe/v1 PhpBindings/4.1.1
Related
subscription — sub_F20tq2C1vq2XCP

{
“error”: {
“code”: “parameter_unknown”,
“doc_url”: “https://stripe.com/docs/error-codes/parameter-unknown”,
“message”: “Received unknown parameter: at_period_end”,
“param”: “at_period_end”,
“type”: “invalid_request_error”
}
}

June 23, 2019 at 5:55 am #3206

Guust
Moderator

Post count: 29970

I have asked a developer to have a look at your question after the weekend.
Thanks

June 23, 2019 at 11:09 am #3207

TLN
Buyer

Post count: 131

Thanks Guust. Much appreciated as always.

June 24, 2019 at 6:43 am #3209

Patrik
Moderator

Post count: 1971

Hi,

It seems the parameter “at_period_end” is removed from this function so need to remove. We will fix it and update in next release. Thank you for pointing us to this issue. You can use “wpinv_recurring_cancel_stripe_subscription” or “wpinv_subscription_cancelled” hook when subscription cancel by a user. We will put more hooks if needed.

Regards,
Patrik
Author

Posts