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Single voucher use per user defect

This topic contains 9 replies, has 3 voices, and was last updated by  Kiran 7 years, 3 months ago.

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  • August 10, 2017 at 1:26 pm #183

    Jacques Mostert
    Buyer
    Post count: 12

    When I add a new coupon code with Invoicing add-on, users cannot redeem vouchers that have the “Use Once Per User” setting enabled. When you try to use the voucher code, the error states that the voucher code has already been used (unlimited uses, use once per user). When I view the invoice generated for this listing and attempt to apply the discount on the invoice, I get the same error.

    Uncheking this checkbox in the discount setup, allows a user to use the code and check out with the discount applied, but a user can now use the code multiple times.

    Am I missing a setting or is this a known issue? Searching your forums does not yield any answers to this effect.

    August 10, 2017 at 3:52 pm #184

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jacques,

    I have assigned this to a developer to test.

    Thanks,

    Stiofan

    August 11, 2017 at 4:33 am #185

    Kiran
    Moderator
    Post count: 7069

    Hi Jacques,

    I have checked in my test site and it worked as expected. Let us provide site url with admin credentials so we can look into there.

    I done following steps:
    – Created coupon with Max Uses = Unlimited and Use Once Per User ticked
    – Created one invoice and it successfully applied that coupon and it successfully redeemed.
    – Created another invoice and tried to apply coupon and now as excepted it shows error “This discount has already been redeemed.”

    Let us know.

    Thanks,
    Kiran

    August 11, 2017 at 12:13 pm #186

    Jacques Mostert
    Buyer
    Post count: 12
    This reply has been marked as private.
    August 11, 2017 at 1:17 pm #187

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    August 11, 2017 at 2:07 pm #189

    Jacques Mostert
    Buyer
    Post count: 12
    This reply has been marked as private.
    August 14, 2017 at 6:11 am #194

    Kiran
    Moderator
    Post count: 7069

    Hi Jacques,

    FYI, it recommended to choose items for either both “Items” and “Excluded Items” for discount limitation per item. Because choosing items in both some time does not make sense.
    For Ex: If want to apply discount for “premium” & “gold” only then choose these both from “Items” to apply discount. Here no need to exclude other items.

    BTW i have tested new discount with choosing values for “Items” and “Excluded Items” as you said and it also worked for me.

    Please try that coupon and let us know.

    Kiran

    August 15, 2017 at 9:13 am #217

    Jacques Mostert
    Buyer
    Post count: 12

    I still get the same error with both codes, irrespective of payment method … see attached files.

    August 15, 2017 at 6:39 pm #221

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    FYI the dev who is looking at this is off today, he will pick it up tomorrow.

    Stiofan

    August 16, 2017 at 1:56 pm #225

    Kiran
    Moderator
    Post count: 7069

    Hi Jacques,

    I have updated patch to fix the problem. Please check and let us know.

    Kiran

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