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Refunds

This topic contains 1 reply, has 2 voices, and was last updated by  Guust 5 years, 7 months ago.

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  • April 19, 2019 at 1:24 pm #2919

    vivek
    Free User
    Post count: 246

    Hi,

    I am using WPI with GD PM for buying/claiming paid listings.

    If a user claims a listing after making a payment, adn an invoice is added to the listing, but then the claim is rejected (say the claimant is not authentic)

    So now how can the invoice be refunded, or a credit memo be made to counter the invoice, and refund the paymetn in the payment gateway?

    thanks,
    Vivek

    April 19, 2019 at 11:38 pm #2920

    Guust
    Moderator
    Post count: 29970

    Go to Invoicing in the backend, and edit the invoice.
    Change the Invoice Status to “Refunded”.
    Then use the refund process of the gateway that was used.

    If you’d like to give a credit instead, then you can create a discount code for the same amount, that can be used only once.

    Thanks

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