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This topic contains 29 replies, has 2 voices, and was last updated by  Patrik 5 years, 7 months ago.

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  • February 4, 2019 at 6:09 am #2631

    laurence anthony
    Buyer
    Post count: 293

    Hi,
    We’ve setup recurring GD packages. Invoicing is set to Authorize/Capture. However, transactions in Authorize show the type as Authorize Only and awaiting capture. Not sure what I’m missing..
    I’ve attached some screenshots

    February 4, 2019 at 9:35 am #2634

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Kindly provide temporary admin credentials in private reply to look into the settings and try checkout to regenerate the issue.

    Regards,
    Patrik

    February 4, 2019 at 3:50 pm #2638

    laurence anthony
    Buyer
    Post count: 293
    This reply has been marked as private.
    February 4, 2019 at 4:33 pm #2639

    laurence anthony
    Buyer
    Post count: 293

    Here’s a note from the site manager:

    It automatically captures the payment overnight creating the second transaction ID mentioned. The issue seems to be that when it captures the payment, it creates this second transaction that is settled and leaves behind the pending captured one for 30 days. Authorize.Net expires the pending transaction after 30 days. During this period there is a hold for the amount pending on a the customer’s card though.

    February 5, 2019 at 7:45 am #2644

    Patrik
    Moderator
    Post count: 1971

    Hi,

    For the recurring transaction, we are only authorizing it and not capturing at that time. But I think we should change it based on the ‘Transaction Type’ setting. We will update this in next release. If you want to try before the release on your site then let us know the FTP details and I will make the changes on your site.

    Regards,
    Patrik

    February 6, 2019 at 7:28 pm #2654

    laurence anthony
    Buyer
    Post count: 293

    Hi Patirk,
    Thanks for the clarification. When do you expect the next release?

    February 7, 2019 at 6:21 am #2658

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    February 7, 2019 at 8:38 pm #2664

    laurence anthony
    Buyer
    Post count: 293

    Thanks man. I’ve implemented changes. All seems good..

    February 8, 2019 at 5:00 am #2665

    Patrik
    Moderator
    Post count: 1971

    Good to know the issue is fixed. I am closing this ticket. Thank you!

    February 15, 2019 at 5:53 am #2691

    laurence anthony
    Buyer
    Post count: 293
    This reply has been marked as private.
    February 15, 2019 at 10:21 am #2692

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    February 17, 2019 at 5:29 am #2696

    laurence anthony
    Buyer
    Post count: 293
    This reply has been marked as private.
    February 18, 2019 at 8:53 am #2702

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    February 18, 2019 at 11:09 am #2706

    laurence anthony
    Buyer
    Post count: 293
    This reply has been marked as private.
    February 20, 2019 at 3:42 pm #2715

    laurence anthony
    Buyer
    Post count: 293
    This reply has been marked as private.
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