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Recurring Payment Invoice will not save status.

This topic contains 5 replies, has 4 voices, and was last updated by  Stiofan O’Connor 6 years, 11 months ago.

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  • December 22, 2017 at 11:35 am #1040

    Gary Alderson
    Free User
    Post count: 2

    We issued several invoices to our customers using version 1.0 and 1.0.1. Gateway=Test Gateway hence manual. WordPress 4.9.1. Status is “Pending Payment”. Changing Status to Paid work fine. Saved the invoice changes and issued an email to client and office bcc.

    Now upgraded to Invoicing 1.0.2.
    We cannot accept payments. IE. change status to “Paid”. In fact we cannot change anything if it is an invoice with recurring items. Pressing Save Invoice does nothing.

    We are in a real end of the taxation year bind here. We have a stack of payments to process and can’t do anything.

    Help would be appeciated.

    December 22, 2017 at 12:15 pm #1041

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin details in a private reply so we can check things out.

    December 22, 2017 at 12:55 pm #1042

    Kiran
    Moderator
    Post count: 7069

    Hi Gary,

    To handle recurring payment invoice must be paid via any gateway like PayPal, Stripe etc. Recurring payment invoice managed via recurring payment received at Gateway site on each payment cycle.

    Items within recurring invoice can not be edited once invoice is created, because recurring item must be paid standalone. You can not add multiple items with recurring & non-recurring items.

    Once you provide admin credentials we will look into there.

    Thanks,
    Kiran

    December 22, 2017 at 11:12 pm #1044

    Gary Alderson
    Free User
    Post count: 2
    This reply has been marked as private.
    December 23, 2017 at 2:14 pm #1047

    Gary Alderson
    Free User
    Post count: 2

    Hi Kiran … I changed the Items to uncheck reoccurring and now I can mark the invoices as paid. So your advice about recurring payments worked perfectly. Hopefully I did not cause any damage by doing this after the fact.

    Thank you so much for getting us out of a jam. I have told our Admin person to proceed and clear up the backlog with a week to spare. If you ever get up to Winnipeg, I owe you a coffee, beer or wine.

    Merry Christmas and a Happy Prosperous New Year.

    December 23, 2017 at 3:33 pm #1049

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for letting us know! 🙂

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