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Recurring Payment Cancellation Button

This topic contains 4 replies, has 3 voices, and was last updated by  Patrik 6 years, 1 month ago.

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  • October 17, 2018 at 8:02 am #2230

    Rafaela
    Free User
    Post count: 131

    Hi,

    I am using WP Invoicing as part of the Pricing module of Geodirectory.

    I am also looking for a cancellation option for customers to cancel their recurring payments.
    Referring to post #1123, this was apparently released in Feb 2018?
    Where can I find instructions to install or how it works?

    Thanks!

    October 17, 2018 at 9:01 am #2231

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    October 17, 2018 at 11:06 am #2233

    Alex Rollin
    Moderator
    Post count: 27815

    Enabling end users/customers to cancel their subscriptions through the site is an important feature that we have on the drawing board but have not yet implemented. Part of the problem is that not all gateways support this type of interaction, and then those that do have made some changes to the way it takes place. We are working on a way that can present a unified interaction for users to keep their experience of the process flow simple. We will post back here once work on this is undertaken.

    Currently some functionality has been added. You can allow your users to manage some subscriptions at the following link, which you can add to your menu system: mysite.com/wpi-checkout/wpinv-subscriptions/

    Check that and let us know how it goes.

    October 22, 2018 at 12:33 am #2250

    Rafaela
    Free User
    Post count: 131

    Hi Alex,

    Thanks!
    When are you expecting work for this to be finished? Your post #1123 said it was going to be released in Feb 2018?
    Would it make sense to release this feature for at least the gateways where it currently works and release the other gateways later?

    I have checked the link but it just shows me some information on the subscription without any actions.
    Not sure if that is because the status is pending?
    What actions are available if the status is paid?

    Thanks!

    October 22, 2018 at 6:30 am #2254

    Patrik
    Moderator
    Post count: 1971

    Hi Rafaela,

    Subscriptions with status active, trialing and failing can only be canceled. As in your screenshot, the subscription has status pending so there is no cancel button displayed in action. Also, Subscription only with authorize.net payment gateway can be canceled. We will add this functionality to all other possible gateways asap.

    Let me know if you have any questions.

    Regards,
    Patrik

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