30% OFF EVERYTHING
WINTER SALE
Buy Now

Payment Confirmation Error

This topic contains 6 replies, has 3 voices, and was last updated by  Anonymous 7 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • June 4, 2018 at 3:03 pm #1635

    Anonymous

    We are seeing an issue very similar to that described here:

    https://wpinvoicing.com/support/topic/issue-with-stripe/

    We are using PayPal Pro as the payment gateway. When a customer adds their listing to our new therapist directory site, everything works except the final confirmation screen. The payment gets made at PayPal, the listing gets saved, email notifications work. But at the end of the process we are getting a screen like this:

    This page isn’t working

    therapyforblackmen.press is currently unable to handle this request.
    HTTP ERROR 500

    The URL for this screen is:

    https://therapyforblackmen.press/wpi-checkout/

    I have found these Apache log entries:

    99.252.35.84 – – [03/Jun/2018:14:44:23 +0000] “POST /wpi-checkout/ HTTP/1.0” 500 296 “https://therapyforblackmen.press/wpi-checkout/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36″

    [Sun Jun 03 14:13:16.403612 2018] [proxy_fcgi:error] [pid 7319] [client 127.0.0.1:60190] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined method WPInv_Invoice::get_new_expiration() in /home/175185.cloudwaysapps.com/knazvbhxtv/public_html/wp-content/plugins/wpinv-paypal-pro-payment/includes/class-invoicing-paypal-pro.php:520\nStack trace:\n#0 /home/175185.cloudwaysapps.com/knazvbhxtv/public_html/wp-content/plugins/wpinv-paypal-pro-payment/includes/class-invoicing-paypal-pro.php(465): PaypalPro->wpinv_paypalpro_record_subscription_signup(Array, Object(WPInv_Invoice))\n#1 /home/175185.cloudwaysapps.com/knazvbhxtv/public_html/wp-includes/class-wp-hook.php(286): PaypalPro->process_paypal_call(Array)\n#2 /home/175185.cloudwaysapps.com/knazvbhxtv/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)\n#3 /home/175185.cloudwaysapps.com/knazvbhxtv/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)\n#4 /home/175185.cloudwaysapps.com/knazvbhxtv/public_html/wp-content/plugins/invoicing/includes/wpinv-gateway-functions.php(265): do_action(‘wpinv_gateway…\n’, referer: https://therapyforblackmen.press/wpi-checkout/

    June 4, 2018 at 3:57 pm #1636

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks for your post.

    Make sure you have set all the pages for Invoicing.

    Can you recreate this with a test payment on your site?

    If you can, please tell us how to do that and we will.

    WP Invoicing was recently updated. Are you running the latest?

    See here for setup of automatic updates: https://wpinvoicing.com/docs/basic-installation/#updates

    If the issue can be recreated, please also include WP Admin credentials and the site URL in a private reply so the developers can take a look.

    June 4, 2018 at 4:41 pm #1637

    Anonymous
    This reply has been marked as private.
    June 5, 2018 at 6:02 am #1643

    Patrik
    Moderator
    Post count: 1971

    Hi Vladimire,

    Can you please provide us the FTP details in private reply so that we can look into it and fix it asap for you? It seems the issue with PayPal pro add-on and we will update it on your site and will check if it resolves your issue.

    Regards,
    Patrik

    June 5, 2018 at 1:30 pm #1646

    Anonymous
    This reply has been marked as private.
    June 5, 2018 at 2:53 pm #1648

    Patrik
    Moderator
    Post count: 1971

    We have updated the code and renamed the old plugin for backup. Kindly test it and let me know if you find any issues. You can reactivate the old plugin if you find any issues.

    Regards,
    Patrik

    June 5, 2018 at 3:01 pm #1649

    Anonymous

    Thank you so much! It is now working perfectly.

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket