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This topic contains 17 replies, has 4 voices, and was last updated by  Guust 6 years, 2 months ago.

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  • September 13, 2018 at 5:55 pm #2052

    vpmcorp
    Buyer
    Post count: 46

    I installed WPinvoicing plugin as art of wpgeodirectory, but I still only see the same 3 tabs under pricing, there are no payment, invoice or coupon tabs.

    I followed these instrucitons:
    https://wpgeodirectory.com/docs/prices-and-payments-add-on-overview/
    and
    https://wpinvoicing.com/docs/geodirectory/

    but the invoicing plugin menu tabs are not appearing

    How do I get the missing payment tabs for this plugin to appear in my wpgeodirectory pricing panel?

    September 13, 2018 at 5:58 pm #2053

    Paolo
    Site Admin
    Post count: 31206

    Please provide a link and admin credentials and we will have a look at your settings.

    Thanks

    September 13, 2018 at 6:48 pm #2054

    vpmcorp
    Buyer
    Post count: 46

    I would prefer not to have to do that, unless you are the owner of this plugin. Please provide detailed instructions on how to get the missing tabs to appear.

    September 13, 2018 at 6:56 pm #2055

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    all you have to do is install and activate the Invoicing plugin. Of course you must have the geoDirectory price manager installed and activated too.

    If it is not appearing it could possibly be a conflict with another plugin. The only way to tell is to check your website dashboard.

    As you can see below my picture, I’m one of the 2 site admins (co-owner of this plugin and GeoDirectory too).

    You can tick the “Set as private reply” checkbox to reply privately with details to access your website.

    That way only our staff can read your reply.

    Thanks

    p.s. please avoid sending us emails for support, they will be ignored https://wpinvoicing.com/support-policy/

    September 13, 2018 at 7:22 pm #2056

    vpmcorp
    Buyer
    Post count: 46
    This reply has been marked as private.
    September 13, 2018 at 8:06 pm #2057

    Paolo
    Site Admin
    Post count: 31206

    With 82 active plugins it won’t be that fast to find the culprit.

    Is this a live website or can we do some testing deactivating and reactivating plugins to see what-s going on?

    Also please do not remove that login credentials until we are done testing. I may have to pass this to a developer and now they are all sleeping. They’ll be back online in few hours.

    Let us know,

    Thanks

    September 13, 2018 at 8:26 pm #2058

    vpmcorp
    Buyer
    Post count: 46

    The site is not live yet.

    September 13, 2018 at 8:43 pm #2060

    vpmcorp
    Buyer
    Post count: 46
    This reply has been marked as private.
    September 13, 2018 at 8:59 pm #2061

    Paolo
    Site Admin
    Post count: 31206

    Hi again,

    I’m sorry about the confusion, but I got confused too by the screenshot of the docs.

    That’s an old screenshot from when the pricing manager and the invoicing plugin were one thing.

    Since they’ve been split into 2 plugin, the payments/invoices and coupons pages are under the Invoice menu.

    see image attached.

    We are going to correct the docs asap to avoid similar confusions in the future.

    Thanks

    September 13, 2018 at 9:08 pm #2063

    Alex Rollin
    Moderator
    Post count: 27815

    The doc has been updated, apologies for the confusion.

    September 13, 2018 at 9:22 pm #2065

    vpmcorp
    Buyer
    Post count: 46
    This reply has been marked as private.
    September 13, 2018 at 9:25 pm #2066

    Paolo
    Site Admin
    Post count: 31206

    Are you talking about the payment gateways? https://wpinvoicing.com/docs/gateways/

    Let me know.

    Thanks

    September 13, 2018 at 10:31 pm #2068

    vpmcorp
    Buyer
    Post count: 46
    This reply has been marked as private.
    September 13, 2018 at 10:51 pm #2069

    Guust
    Moderator
    Post count: 29970

    It depends a bit about what you are wanting to test.
    For PayPal, you will need a sandbox account at PayPal to test, but if you just want to see how it works, then setup PayPal, and add a listing from the frontend to see how you will get taken to PayPal to complete the submission.
    If you want to test recurring, the simplest way is to create another PayPal account, or find someone with a PayPal account that can help. There is no way to test recurring PayPal fully without a sandbox account, or another PayPal account.

    I am guessing you are testing a recurring package with only the “Test Payment” option active, and that is why you get that message.
    That option cannot be used for recurring packages.

    Thanks

    September 15, 2018 at 2:33 am #2072

    vpmcorp
    Buyer
    Post count: 46
    This reply has been marked as private.
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