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no display Bill when payment performed

This topic contains 11 replies, has 4 voices, and was last updated by  abdellah afoullous 6 years, 2 months ago.

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  • August 11, 2018 at 11:36 am #1866

    abdellah afoullous
    Expired Member
    Post count: 11

    Hello Mme/Sir,
    when perform a payment using 2checkout, the gateway (2checkout) automatic redirect user to the vendor website, but the last doesn’t display the bill, it only display a (white screen with -1 on top left of screen).
    Also when checking history of invoice page, no payed invoice are listed only pending invoices are listed.
    When checking Payment Confirmation page, it display the following remark: (Sorry, trouble retrieving payment receipt).

    August 11, 2018 at 12:25 pm #1867

    Guust
    Moderator
    Post count: 29970

    Sounds like a wrong setup.
    Can you post your WP admin and FTP details in a private reply so we can check things out?
    Thanks

    August 14, 2018 at 7:44 am #1893

    abdellah afoullous
    Expired Member
    Post count: 11
    This reply has been marked as private.
    August 14, 2018 at 9:41 am #1897

    Guust
    Moderator
    Post count: 29970

    Please make sure my account is an admin, and please post the password here too.
    I cannot log in for the moment.

    Thanks

    August 14, 2018 at 9:49 am #1898

    abdellah afoullous
    Expired Member
    Post count: 11
    This reply has been marked as private.
    August 14, 2018 at 11:10 am #1902

    Patrik
    Moderator
    Post count: 1971

    Hi Abdellah,

    Can you please create a staging environment and provide us the login and FTP details to look more into this as we have to test the things in sandbox mode as well. Can you check from your hosting if they can provide error log so that we can see if there are any issues in the response from the 2checkout.

    Regards,
    Patrik

    September 19, 2018 at 3:29 pm #2081

    abdellah afoullous
    Expired Member
    Post count: 11
    This reply has been marked as private.
    September 19, 2018 at 3:32 pm #2083

    Alex Rollin
    Moderator
    Post count: 27815

    Thank you for the clarification. The developers have been alerted, but, they will be limited if you cannot provide FTP access.

    Can you please share FTP access details so they can complete the diagnosis?

    September 19, 2018 at 3:42 pm #2086

    abdellah afoullous
    Expired Member
    Post count: 11
    This reply has been marked as private.
    September 19, 2018 at 3:43 pm #2088

    abdellah afoullous
    Expired Member
    Post count: 11
    This reply has been marked as private.
    September 20, 2018 at 9:10 am #2095

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    September 20, 2018 at 12:35 pm #2096

    abdellah afoullous
    Expired Member
    Post count: 11
    This reply has been marked as private.
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