No credit card when free

This topic contains 4 replies, has 3 voices, and was last updated by  Patrik 6 years, 3 months ago.

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  • #1847

    Colin
    Buyer
    Post count: 76

    I am trying to give a few listings for free in geodirectory, for some charities.
    I get them to enter a discount code to bring the price to zero.
    But stripe still prompts for a credit card. Is there any way to prevent being asked for a credit card?

    #1853

    Guust
    Moderator
    Post count: 29970

    Are you only using Stripe?
    Is this for a recurring package or one-off payment package?
    I think that is Stripe specific, I will alert a developer to have a look.

    Can you post your URL and WP admin details in a private reply please? Thanks

    #1860

    Colin
    Buyer
    Post count: 76

    Hi Yes, only using Stripe.
    Basically, we created a monthly plan, and then a discount code that would discount it 100%. – no limitations. So it should discount it every month which it looks like it does.
    When I enter the code, it correctly discounts it to $0. However, when i click submit, the credit card pop up shows up. I enter credit card details and it finishes up.

    So couple things.
    On one hand, I might not mind having Stripe collect the credit card details, because they could become a paying customer later, but when I look in Stripe, no details were collected.

    However, from a customer point of view, if it’s $0 forever, then we shouldn’t ask for cc details.
    We only should ask if the $0 was for a trial first then regular price.

    #1861

    Colin
    Buyer
    Post count: 76
    This reply has been marked as private.
    #1883

    Patrik
    Moderator
    Post count: 1971

    Hi Colin,

    Kindly provide us the FTP details in private reply to look more into this issue.

    Regards,
    Patrik

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