Invoicing not working properly?

This topic contains 3 replies, has 2 voices, and was last updated by  m forbes 7 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #86

    m forbes
    Buyer
    Post count: 338

    Sorry, I sure hate to keep bugging you all, would love for everything to work great!

    Latest versions.

    I just paid for 2 listings. The first was an old invoice. I received the notification from PayPal, both as the site admin and for me as a client (subscriber). No indication of it being paid, either under my subscriber acct. invoices, or at backend as admin. I did not receive any notifications from the site, and I do have a SMTP plugin installed and working.

    I created a new listing and paid it. Got notification from PayPal, nothing from the site and the invoice in subscriber acct. still shows Pending Payment and backend (admin) under Invoices shows Pending Payment.

    I have attached 2 screenshots showing Payment Confirmation and my list of Invoices, both for my subscriber acct.

    Also, under payment confirmation, I do not understand why it shows invoice date as today 7-19, but due 7-29. I do have 10 days for Default Due Date under Invoice/Settings. Is this the problem? Under GD/Prices and Payment I have pre expiry notice days as 14 days and second notice at 5.

    Thank you, I will add login details in next post in case you need them.

    #89

    m forbes
    Buyer
    Post count: 338
    This reply has been marked as private.
    #92

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    If you need the host file then thats the problem, paypal does not know this and will be sending notifications to the old server.

    Stiofan

    #93

    m forbes
    Buyer
    Post count: 338

    oh, ok, thanks. Guess it’s time to change over :).

Viewing 4 posts - 1 through 4 (of 4 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket