Topic: Invalid email address on Stripe Checkout |

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November 7, 2019 at 2:35 pm #3699

KONSTANTIN Pulman
Free User

Post count: 23

This reply has been marked as private.

November 8, 2019 at 12:19 am #3705

Alex Rollin
Moderator

Post count: 27815

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November 8, 2019 at 7:49 am #3710

KONSTANTIN Pulman
Free User

Post count: 23

This reply has been marked as private.

November 11, 2019 at 9:36 pm #3735

KONSTANTIN Pulman
Free User

Post count: 23

Hi
any updates on this?

November 12, 2019 at 8:49 am #3740

Patrik
Moderator

Post count: 1971

Hi,

Stripe requires an email address to proceed with the payments and it seems like the email address is not sent to the stripe in your case. Can you please let us know the steps to regenerate the issue and if possible provide admin and FTP details in private reply so that we can troubleshoot the issue on your site and fix it.

Regards,
Patrik

November 13, 2019 at 12:26 am #3744

KONSTANTIN Pulman
Free User

Post count: 23

Hi, its all already provided in previous comments. Just open the page and try to purchase one of the subscriptions using Test Stripe cards…

November 14, 2019 at 7:15 am #3751

KONSTANTIN Pulman
Free User

Post count: 23

Sorry… this is getting too long…. can somebody take a look please at this issue? all login info already provided.

November 14, 2019 at 11:06 am #3753

Patrik
Moderator

Post count: 1971

Hi,

We are working on it and doing testing which takes time. We will release an update very soon.

Regards,
Patrik

November 28, 2019 at 9:07 am #3784

KONSTANTIN Pulman
Free User

Post count: 23

Hi, Any updates on this? this is really holds me back now.

Regards,
Kos.

November 28, 2019 at 9:47 am #3787

Patrik
Moderator

Post count: 1971

Hi,

We already released an update for the stripe add-on. Can you please update and let me know if it resolves your issue or not?

Regards,
Patrik

November 28, 2019 at 11:56 am #3789

KONSTANTIN Pulman
Free User

Post count: 23

The add-on version I have uploaded is 1.0.9 – is not working – the same problem…
Invalid Email address – all the same – no changes. you have an access to my website – try and see yourself. This is not kind of support I have expected. There is obvious problem and it’not solved yet. By releasing the update you have not even bothered to inform me about this update. I have checked by myself and updated the add-on this morning – tested – all the same…
Please, can you fix it ASAP? I can not wait any more. this is the only thing holding me back and the deadlines already passed for me.

November 28, 2019 at 12:24 pm #3790

Patrik
Moderator

Post count: 1971

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November 28, 2019 at 1:45 pm #3791

KONSTANTIN Pulman
Free User

Post count: 23

This reply has been marked as private.

November 28, 2019 at 2:03 pm #3792

Patrik
Moderator

Post count: 1971

Hi,

Can you clear your browser cache and check if it works or not? I have checked with the invoice item and the GD package and checkout with stripe worked properly for me. You can check the invoices on the backend. It is working fine on my side.

Regards,
Patrik

November 28, 2019 at 2:20 pm #3793

KONSTANTIN Pulman
Free User

Post count: 23

Have you done the test as New User without logging In to you account?
I have cleared cache, open the website https://www.clarerestaurants.ie

Im not logged In.. Im just as simple guest/visitor – first time.
go to Packages, choose one of them. First it’s asking to fill Name and Email, by doing so it’s creates the account straight away, then I fill all the details for the listing… submitting… forwarded to Payment page – filling billing details, test card, and getting invalid email error when trying to pay.
I have already wrote twice – that this error only for new users who are not Logged in into the website.
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