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How to test a Stripe yearly rollover?

This topic contains 9 replies, has 3 voices, and was last updated by  Manfred Van Ursel 4 years, 8 months ago.

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  • April 25, 2020 at 2:51 am #4515

    Manfred Van Ursel
    Expired Member
    Post count: 295

    We are using WP GeoDirectory and Invoicing plugin together.

    One of our plans for businesses implies a yearly rollover.

    Our payment method is STRIPE.

    How can we test that it works?

    Another question: there are Parent/Child invoices for recurring payments. Why? This may be confusiong because people could think they paid twice.

    What do you suggest to avoid that?

    Thanks,

    April 25, 2020 at 12:07 pm #4520

    Guust
    Moderator
    Post count: 29970

    If you have active subscriptions at https://dashboard.stripe.com/subscriptions and you have not canceled the subscriptions at Invoicing > Subscriptions, then they should work.

    Another question: there are Parent/Child invoices for recurring payments. Why? This may be confusiong because people could think they paid twice.

    Do you mean, they are sent? Or where can the customer see them?
    Can you give an example please, and admin login details so we can check.
    I cannot replicate that on my test site.
    Thanks

    April 25, 2020 at 2:10 pm #4527

    Manfred Van Ursel
    Expired Member
    Post count: 295
    This reply has been marked as private.
    April 26, 2020 at 12:42 am #4538

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    April 26, 2020 at 2:20 am #4542

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Thanks for this. But why do we generate 2 invoices when we only pay one service?

    And yes, the “paid” word is confusing, in case one of those invoices is just a “pre-invoice”.

    But better yet it would be to generate only 1 invoice since we have paid only 1 item/service…

    Or am I missing something about all this invoices logic?

    Thanks,

    April 26, 2020 at 2:28 am #4544

    Guust
    Moderator
    Post count: 29970

    The first one is the confirmation of the subscription contract, it is not an invoice that requires payment. That is why it is set to “paid” immediately.
    The second one is the invoice for the first payment of the contract.

    April 26, 2020 at 3:11 am #4546

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Aaah good. Do you have a way / idea / suggestion to make this easier for people (users) to understand?
    Can we disable the “confirmation of the subscription contract”?

    April 26, 2020 at 3:28 am #4547

    Guust
    Moderator
    Post count: 29970

    I’ll get the developers to have a look at that. Thanks

    April 27, 2020 at 9:21 am #4560

    picocodes
    Moderator
    Post count: 141

    There is no way to disable the parent invoice. You do not have to worry about generating two invoices since your customers already expect to receive an extra invoice whenever a renewal payment is processed.

    April 28, 2020 at 12:47 am #4581

    Manfred Van Ursel
    Expired Member
    Post count: 295

    …your customers already expect to receive an extra invoice whenever a renewal payment is processed.

    Do they?

    If I pay for a service, I expect to receive 1 invoice, not 2…

    Client only pays once, yearly. But he gets 2 invoices? One for 2020 and another one for…..???

    It is unclear and strange and they could think they have been over-charged.

    Please help us to find a way to make the situation easier to understand for the clients.

    Paying for 1 item and receiving 2 invoices is, as far as I know, strange at least.

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