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GoCardless – Empty Checkout

This topic contains 13 replies, has 3 voices, and was last updated by  Patrik 5 years, 7 months ago.

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  • April 3, 2019 at 7:32 am #2844

    2cool4school
    Expired Member
    Post count: 41

    Hi – so i’m testing the process of payment using GoCardless for subscriptions

    email to customer showing view/pay invoice
    click on it and shows the invoice
    link at the top to pay for the invoice goes to the checkout page which shows and empty cart

    any ideas?

    April 3, 2019 at 8:59 am #2849

    Alex Rollin
    Moderator
    Post count: 27815

    That’s not right. Please share WP Admin so we can look into that at the same time as your other topic.

    April 3, 2019 at 11:17 am #2852

    2cool4school
    Expired Member
    Post count: 41
    This reply has been marked as private.
    April 3, 2019 at 11:50 am #2853

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    April 3, 2019 at 1:12 pm #2854

    2cool4school
    Expired Member
    Post count: 41
    This reply has been marked as private.
    April 3, 2019 at 1:38 pm #2855

    2cool4school
    Expired Member
    Post count: 41
    This reply has been marked as private.
    April 3, 2019 at 2:25 pm #2861

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    April 3, 2019 at 2:28 pm #2862

    2cool4school
    Expired Member
    Post count: 41
    This reply has been marked as private.
    April 4, 2019 at 4:25 am #2865

    2cool4school
    Expired Member
    Post count: 41
    This reply has been marked as private.
    April 4, 2019 at 5:10 am #2866

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I can log in to admin now. I also need FTP details to debug the things. I see the issue on your site. I want to check the sessions are working properly or not on your site and also session path is writable or not. So, kindly provide FTP details in the private reply here to troubleshoot the issue.

    Regards,
    Patrik

    April 4, 2019 at 5:48 am #2868

    2cool4school
    Expired Member
    Post count: 41
    This reply has been marked as private.
    April 4, 2019 at 6:50 am #2869

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you ask your hosting provider to check and enabled PHP session support?

    I have applied the temporary fix as mentioned here https://wpgeodirectory.com/support/topic/price-package-problem/#post-462669

    I have added the code in wp-config.php file. So once you resolve the issue with your hosting provider then you can remove the code at line no. 3 to 10.

    Regards,
    Patrik

    April 4, 2019 at 9:32 am #2870

    2cool4school
    Expired Member
    Post count: 41

    Hi Patrik

    a massive thankyou
    i’ve opened a request for the server company to enable php session support

    thanks
    Rick

    April 4, 2019 at 12:16 pm #2871

    Patrik
    Moderator
    Post count: 1971

    Let us know if you need any help from our side. We are happy to help you.

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