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Error when sending invoice. 'Fail to send email to the customer'

This topic contains 14 replies, has 5 voices, and was last updated by  Stiofan O’Connor 6 years, 10 months ago.

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  • January 21, 2018 at 8:22 pm #1119

    Jen Thomson
    Free User
    Post count: 145

    Hi there,

    I’m getting an error when I try to resend an invoice or send a reminder from the Invoicing Plugin.

    ‘Fail to send email to the customer.’

    Can you help?

    January 21, 2018 at 8:22 pm #1120

    Jen Thomson
    Free User
    Post count: 145
    This reply has been marked as private.
    January 22, 2018 at 11:36 am #1121

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jen,

    Firstly, the email do seem to be sending!
    The problem seems to be the sparkpost plugin, when that is set to send mails it seems to return false for the wp_mail function. We use this same plugin extensively on most of our sites with no problems, and the only difference i can see is your email domain is prefixed with @”mail.” is there a reason its not the main domain of the site? That is the only thing i can think of.

    (also we use the HTTP API as we have found that is no blocking when sending mails)

    Thanks,

    Stiofan

    January 22, 2018 at 7:49 pm #1124

    Jen Thomson
    Free User
    Post count: 145

    Hi Stiofan,

    Thanks for getting back to me so quickly. It was you guys that recommended the Sparkpost plugin when I raised an issue of all of the emails from Geodirectory going into spam. I had to get help from the website hosts to set up the plugin as it was a bit technical for me and he just had a baby so I can’t really bother him right now.

    If I remove “mail” from that setting it doesn’t send the test email so I assume that they set it up like that. I’m not really sure what to do?

    Jen

    January 23, 2018 at 9:50 am #1130

    Alex Rollin
    Moderator
    Post count: 27815

    You can stick with sparkpost, in which case you can try to contact the sparkpost authors, or ask your host for further help with setup, or to review the setup.

    Or you could try a different solution.

    Check with your host for recommendations.

    January 23, 2018 at 11:12 am #1132

    Jen Thomson
    Free User
    Post count: 145

    What other solutions would you suggest? Cant ask my host for help just now as he has just had a baby.

    January 23, 2018 at 12:49 pm #1133

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please provide FTP and if you can the sparkpost login, i’ll check if its anything simple.

    Stiofan

    January 24, 2018 at 11:41 pm #1140

    Jen Thomson
    Free User
    Post count: 145
    This reply has been marked as private.
    January 25, 2018 at 12:22 pm #1141

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I can’t properly connect to your FTP, if i do manage i get “Failed to retrieve directory listing”. Can you check the details and see if u can help?

    Stiofan

    January 25, 2018 at 10:37 pm #1148

    Jen Thomson
    Free User
    Post count: 145
    This reply has been marked as private.
    January 25, 2018 at 10:42 pm #1150

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    January 26, 2018 at 12:03 pm #1151

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    January 26, 2018 at 12:22 pm #1152

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    January 27, 2018 at 1:59 pm #1153

    Jen Thomson
    Free User
    Post count: 145
    This reply has been marked as private.
    January 27, 2018 at 2:21 pm #1154

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have send a verification email to support@ You should click the link in it.

    Once done you should change the sparkpost email in wp-admin settings to remove the “mail.” part.

    Thanks,

    Stiofan

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