40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Cart is Empty

This topic contains 11 replies, has 2 voices, and was last updated by  Muhammad Ahmad 6 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • October 15, 2018 at 5:03 pm #2221

    Muhammad Ahmad
    Free User
    Post count: 53

    Hi, upon clicking the invoice link in the email and filling the form.
    when we go to paypal and come back to page it shows cart is empty.

    how to fix it.

    October 15, 2018 at 5:44 pm #2222

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    October 15, 2018 at 5:47 pm #2223

    Muhammad Ahmad
    Free User
    Post count: 53

    see if the settings are conflicting with the woocommerce plugin.

    October 16, 2018 at 7:03 am #2224

    Patrik
    Moderator
    Post count: 1971

    Hi Muhammad,

    I don’t see any configuration issues but we need to test it with sandbox mode. So, If possible then can you clone the site and let me know the FTP and admin details of that site so that we can troubleshoot the problem? Also, provide me the FTP details of the live site so that I can check the error log if there is any errors.

    Regards,
    Patrik

    October 16, 2018 at 10:00 am #2225

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    October 16, 2018 at 2:39 pm #2226

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    October 16, 2018 at 2:53 pm #2227

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    October 16, 2018 at 3:04 pm #2228

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    October 17, 2018 at 9:46 am #2232

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The problem is due to the fastest cache plugin. It caches the page for a longer time. I have added the checkout page URL to the excluded pages and it should work now. Please review it from your side and let me know how it goes.

    Regards,
    Patrik

    October 17, 2018 at 11:53 am #2234

    Muhammad Ahmad
    Free User
    Post count: 53

    Hello Patrik,
    I have tried and its working fine for us, so what do you suggest us, should we disable the fastest cache plugin just in case to be on safe side, we don’t want another embarrassing moment next time we send invoice to the customer, or do you think you have fixed it, and it should work fine now for others as well. please advice.
    thank you.

    October 17, 2018 at 1:01 pm #2235

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It should work for others as well. I have excluded the checkout page from the cache so it should not be displaying the older cached things on the checkout page all the time. If you face the same problem after this then you can deactivate the fastest cache plugin and try any other plugin for caching.

    Regards,
    Patrik

    October 17, 2018 at 1:09 pm #2236

    Muhammad Ahmad
    Free User
    Post count: 53

    Thank you Patrik.

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket