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Cart empty Error on paying Invoice

This topic contains 4 replies, has 3 voices, and was last updated by  Patrik 5 years ago.

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  • November 30, 2019 at 11:59 pm #3803

    Phil Autrey
    Buyer
    Post count: 21

    I have installed the invoicing plugin and put in what I believe to be the appropriate cache exceptions but am still getting a “Cart Empty” error for the checkout.

    I have looked through the existing documentation and questions and do not seem to be able to find the answer to it.

    Do you have any ideas?

    December 1, 2019 at 12:00 am #3804

    Phil Autrey
    Buyer
    Post count: 21
    This reply has been marked as private.
    December 1, 2019 at 1:04 am #3805

    Guust
    Moderator
    Post count: 29970

    Can you turn off the caching in the WP Engine User Portal?
    If we need to look into any further, then please add your FTP details too.
    Thanks

    December 1, 2019 at 1:12 am #3806

    Phil Autrey
    Buyer
    Post count: 21
    This reply has been marked as private.
    December 2, 2019 at 6:22 am #3809

    Patrik
    Moderator
    Post count: 1971

    Hi,

    In the latest updates of our Invoicing plugin, we are using the WordPress transients for storing checkout data instead of the session. WPEngine has heavy object caching which can cause these issues. I would suggest you disable object cache for this type for some time and check if the checkout works properly or not. You can find the Object cache-related information on your admin side WPEngine->General Settings-> Object/Transient Cache.

    Regards,
    Patrik

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