Stiofan O'Connor

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Viewing 15 posts - 61 through 75 (of 223 total)
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  • April 17, 2018 at 6:19 pm in reply to: Use wpinv_get_ip in widget logic #1382

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thats not what that is used for, maybe widget logic have some standard features to be able to do this?

    Stiofan

    April 16, 2018 at 6:03 pm in reply to: Use wpinv_get_ip in widget logic #1380

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I honestly have barely used widget logic, maybe if you explain what you are trying yo do i can help more?

    Stiofan

    April 13, 2018 at 9:06 am in reply to: Purchased Affiliate & Payfast – License Key Invalid #1376

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Deirdré,

    I checked and they are still valid, if you are having problems activating things please provide wp-admin details and i will take a look.

    Thanks,

    Stiofan

    April 9, 2018 at 10:03 am in reply to: Maximum execution time #1355

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    April 6, 2018 at 7:10 pm in reply to: Maximum execution time #1353

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Maybe we can give you access to a site on our server to see if you can recreate it?

    Stiofan

    April 6, 2018 at 6:36 pm in reply to: Tax free export #1352

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    As far as i can see its working correct.

    Lets say you are in France but are ordering online for your american company, the law is that if you are buying from the EU then u pay the EU tax.

    If you are in France and buying for your German company, it will ask for VAT details, filling that in and then checking that address confirmation should remove the tax.

    Stiofan

    April 3, 2018 at 5:02 pm in reply to: Not working on Chrome #1329

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I do all my testing with chrome, its my daily driver and i have never had this problem.
    If we can’t replicate the issue then we can’t fix it without actually doing testing on the affected site.

    My guess is that it is some sort of javascript conflict.

    You can private reply here and only staff will be able to see it.

    Thanks,

    Stiofan

    April 3, 2018 at 1:27 pm in reply to: Maximum execution time #1328

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Patrik has been off, he should be back tomorrow.

    Thanks,

    Stiofan

    March 30, 2018 at 9:05 am in reply to: Tax free export #1324

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Markus,

    The EU tax law is that if you (the customer) are in the EU at the time of purchase then you have to pay the EU tax unless you are VAT registered EU business, so the system is working as it should.

    Two forms location are needed to be able to remove tax, we track the address and the IP, your IP is saying the EU so it is charging tax as it should.

    I am not sure what you are doing here, trying to test the system for US customers? If so i use a free chrome addon “Tunnel bear” which lets you easily change your IP location to different countries.

    If i can help further please let me know.

    Thanks,

    Stiofan

    March 29, 2018 at 9:13 am in reply to: Problem with your Stripe webhook #1316

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Sonya,

    I think the problem is that stripe is sending all hooks and WPI is not setup to respond to all of them, only certain ones, so the ones it needs seem to be working but the ones it does not need are showing as failed, i think we already implemented a fix for this but it has not been released yet, the next release should stop the errors.

    Thanks,

    Stiofan

    March 28, 2018 at 8:19 am in reply to: Problem with your Stripe webhook #1312

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    That request above seems to have worked not failed, so it must be working for some. Can you narrow down what type of messages are not working?

    Stiofan

    March 27, 2018 at 9:01 am in reply to: Problem with your Stripe webhook #1305

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    It is telling us that your server is returning a 403 code, maybe ask your server admin the reason for this.

    Can you past some of the failed notifications here in a private reply.

    Thanks,

    Stiofan

    March 26, 2018 at 6:50 pm in reply to: Maximum execution time #1302

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Patrik will try and recreate this tomorrow, if he can’t then we will need wp-admin and FTP to test.

    Thanks,

    Stiofan

    March 26, 2018 at 10:59 am in reply to: Maximum execution time #1296

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I have not seen this before, it might be a conflict, if you can provide wp-admin and FTP details i will check your error logs.

    Thanks,

    Stiofan

    March 14, 2018 at 8:31 pm in reply to: Reopen – First name field mandatory #1255

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I am pretty sure the first name is still required but i have flagged this for Patrik to check.

    Thanks,

    Stiofan

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Viewing 15 posts - 61 through 75 (of 223 total)