Patrik

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Viewing 15 posts - 226 through 240 (of 391 total)
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  • February 4, 2019 at 9:35 am in reply to: Recurring Subscription #2634

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Kindly provide temporary admin credentials in private reply to look into the settings and try checkout to regenerate the issue.

    Regards,
    Patrik

    February 4, 2019 at 6:05 am in reply to: GoCardless error. #2630

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We will release the update with a fix asap. If you want to apply the fix on your site then just provide us the FTP details in private reply and we will do it for you on your site.

    Regards,
    Patrik

    January 17, 2019 at 8:03 am in reply to: What are Parent / Child Invoices? #2535

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    January 16, 2019 at 1:56 pm in reply to: What are Parent / Child Invoices? #2532

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Please find my below comments for your queries:

    1) Yearly Subscription is the standard item and not a subscription. It seems, only name is Yearly Subscription but is Recurring Item? is not selected and set the recurring time period. Go to Invoicing->Items to check. The billing details will be displayed for recurring invoices and not for standard invoices.

    2) It depends on the notification sent from the PayPal after paying an invoice which generally sent instantly but sometimes it gets delays. We update the invoice status based on the response we get from the PayPal.

    3) That can be happened due to the delay in the notification from PayPal. I have checked in the log and found that the payment done notification sent before the subscription creation notification. Please try a few more invoice payments and if it happens again then let us know.

    Let me know if you need more clarification on any.

    Regards,
    Patrik

    January 9, 2019 at 12:40 pm in reply to: Download GeoIP2 database doesn't work #2522

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Please provide us with temporary admin and FTP details in private reply to troubleshoot the issue on your site. Kindly mention the steps you are following.

    Check this link if it can help you: https://wp-statistics.com/2017/05/26/the-geoip-database-isnt-downloading/

    Regards,
    Patrik

    January 9, 2019 at 12:19 pm in reply to: Customer Stuck again [so Embarrassing] [URGENT] #2521

    Patrik
    Moderator
    Post count: 1971
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    January 9, 2019 at 10:34 am in reply to: What are Parent / Child Invoices? #2519

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    January 9, 2019 at 7:52 am in reply to: Customer Stuck again [so Embarrassing] [URGENT] #2517

    Patrik
    Moderator
    Post count: 1971
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    January 8, 2019 at 4:15 pm in reply to: Customer Stuck again [so Embarrassing] [URGENT] #2512

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It seems js error is causing this issue. When I selected Canada from a country dropdown, it loaded states but also given an error in console. The error was “Uncaught (in promise) Timeout (n)” from https://www.google.com/recaptcha/api.js?render=6Lf7RYcUAAAAAGRhBGRleZVIdr7csVC-WdZ6rNfV&ver=3.0‘. I don’t see any recaptcha plugin there so might be coming from other plugin or custom functionality. If you have staging site then provide us the details to access admin and FTP so that we can troubleshoot the issue. This isn’t due to invoicing only. It is due to conflicts or JS errors.

    Regards,
    Patrik

    January 8, 2019 at 12:09 pm in reply to: Customer Stuck again [so Embarrassing] [URGENT] #2510

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I am using the same login details and it also displays admin bar in frontend but not able to go to admin as it displays “404 Error – Page Not Found” error while accessing any admin page.

    Regards,
    Patrik

    January 8, 2019 at 9:05 am in reply to: What are Parent / Child Invoices? #2507

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We need to check by placing test orders if you allow on your site and also need FTP details in private reply to check the logs.

    Regards,
    Patrik

    January 8, 2019 at 6:47 am in reply to: Mollie Error: Error: Error executing API call (request): No suitable payment met #2506

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The settings are correct. You have test mode active. So once you are finished with testing you need to supply the live API key in Invoicing settings and disable the test mode checkbox. Let me know if it works fine or not after finishing mollie gateway credit card method setup.

    Regards,
    Patrik

    January 8, 2019 at 6:19 am in reply to: Pay Invoice Button Opens White Page #2505

    Patrik
    Moderator
    Post count: 1971
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    January 8, 2019 at 5:40 am in reply to: Customer Stuck again [so Embarrassing] [URGENT] #2504

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    January 7, 2019 at 1:26 pm in reply to: Mollie Error: Error: Error executing API call (request): No suitable payment met #2497

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you check if you have created payment methods and activated under mollie.com / Settings / Website profiles / Profile / Payment methods? If not then please create a profile and activate the credit card method and let me know if it works for you or not.

    Regards,
    Patrik

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Viewing 15 posts - 226 through 240 (of 391 total)