Patrik

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Viewing 15 posts - 136 through 150 (of 391 total)
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  • in reply to: The user billing information is invalid. #3107

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I have applied some solution on your live site as well as on the staging site. Can you please check on live site if it works properly or not?

    Regards,
    Patrik

    in reply to: The user billing information is invalid. #3104

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The issue is because the invoice requires a user ID and when you create listing without login and checkout then it doesn’t get the user ID so it is giving an error. To assign a user ID to invoice one should be logged in while checkout or we need to assign user id when the user is assigned to the listing. We are looking for the solution on this and will fix it asap.

    Regards,
    Patrik

    in reply to: Customer claims he's been billed twice #3077

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    in reply to: Customer claims he's been billed twice #3075

    Patrik
    Moderator
    Post count: 1971

    Yes, you can switch to the latest API and if you find any issues then let us know and switch back to the previous API until we fix it.

    Regards,
    Patrik

    in reply to: Customer claims he's been billed twice #3073

    Patrik
    Moderator
    Post count: 1971

    Hi,

    SFTP details work fine now. I have modified the file stripe-functions.php to update the code. Let me know if it fixes the issue or not.

    Regards,
    Patrik

    in reply to: Customer claims he's been billed twice #3069

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    in reply to: Customer claims he's been billed twice #3067

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    in reply to: Customer claims he's been billed twice #3060

    Patrik
    Moderator
    Post count: 1971

    I found that the latest API removed date parameter which we were checking to compare if the payment is done on the same day or not. If done on the same day means first payment and we ignore that webhook and later if we get the webhook response but the date is different than renew the invoice. So due to the removal of date parameter in the latest API, it was showing subscription created and renewed on checkout. Thanks for your patience.

    Regards,
    Patrik

    in reply to: Customer claims he's been billed twice #3057

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Thanks for providing detailed information about an issue. Kindly use the previous version of API until we finish testing with latest API updates of 2019-03-14.

    Regards,
    Patrik


    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It works fine on our staging server. If we check out with the same items 2 times then it works fine. Can you provide admin and FTP details in private reply to look into your site? I can see 2 subscriptions in the same plan on stripe after checkout.

    Regards,
    Patrik


    Patrik
    Moderator
    Post count: 1971

    Hi,

    If the plan exists on the stripe then it should not create a new plan with the same name but retrieve the existing plan and use that plan to create a subscription. Can you let us know the steps to generate the issue so that we can look into this and fix it?

    Regards,
    Patrik

    in reply to: Customer claims he's been billed twice #3039

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you create a video of that and share with us through google drive or something else? It will help us to regenerate the issue and fix it asap.

    Regards,
    Patrik

    in reply to: No way to delete invoice items? #3038

    Patrik
    Moderator
    Post count: 1971

    Hi,

    You can’t delete the invoice items if the invoice is paid. This is for future records purpose of invoice. Once you delete the item you will not be able to add that item in an invoice but if you have used that item in past invoice and if an invoice is paid then you will not be able to remove the item from that invoice.

    Regards,
    Patrik

    in reply to: Hooking into invoice paid #3021

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
Viewing 15 posts - 136 through 150 (of 391 total)