Paolo

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Viewing 15 posts - 46 through 60 (of 152 total)
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  • in reply to: 2 checkout plugin #2450

    Paolo
    Site Admin
    Post count: 31206

    1 as far as I know that’s not possible. Only Stripe and PayPal PRO provide a similar feature.

    2 do you mean on the 2CO account?

    Let us know.

    Thanks

    in reply to: PayPal Standard not sure if it is working with Wpgeodirectory #2443

    Paolo
    Site Admin
    Post count: 31206

    That is not something that could have happened because of our plugins and it’s definitely not a WP Invoicing problem. Something else must be responsible for this.

    Thanks


    Paolo
    Site Admin
    Post count: 31206

    Hi,

    the pending status is assigned only when a transaction is declined or abandoned. Not in the middle of a transaction.

    Thanks


    Paolo
    Site Admin
    Post count: 31206

    Hi,

    this is done on purpose. If you change price, you should make sure to clean up your pending invoices 1st.

    Anything else would require a customization.

    Thanks


    Paolo
    Site Admin
    Post count: 31206

    That can only be done manually.

    Thanks

    in reply to: PayPal Standard not sure if it is working with Wpgeodirectory #2359

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    that’s what happened when the payment is abandoned or failed.

    The listings is saved as draft in case they want to come back, complete the payment and have their listings published.

    Hope this help.

    Let us know,

    Thanks

    in reply to: Invoice Item #2320

    Paolo
    Site Admin
    Post count: 31206

    Just FYI, that is if you are using GeoDirectory and the pricing manager. If you are using Invoicing stand alone I don’t think there is anyway to do that right now.

    Let us know.

    Thanks


    Paolo
    Site Admin
    Post count: 31206

    Hi,

    Can you please describe step by step how to recreate this and also provide a link and admin credentials where we can see this behavior?

    Thanks

    in reply to: Payment Date column no longer displays date #2309

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    in reply to: pending payment #2300

    Paolo
    Site Admin
    Post count: 31206

    You don’t need to contact every client to pay. They should be able to pay on your website or the payment gateway website (depending on which you use.)

    What Alex is saying, is that when you see a pending status, most of the time it means that the transaction was declined by the customer’s bank.

    Another reason could be that the Gateway wasn’t setup correctly.

    Did you try to test with a sandbox account before asking clients to pay through it? https://developer.authorize.net/hello_world/testing_guide/

    Let us know.

    Thanks

    in reply to: URGENT~Invoice created and it is marked Paid" #2264

    Paolo
    Site Admin
    Post count: 31206

    There is nothing I can do to help you in this case.

    Patrik will providing support as soon as he comes back online.

    I only moderate the forums.

    Please read our support policy to know what to expect from us: https://wpinvoicing.com/support-policy/

    Specifically the last paragraph about: Support Forum – hours of operations

    Thank you

    p.s. Username and password don’t work… make sure to double check them

    in reply to: URGENT~Invoice created and it is marked Paid" #2259

    Paolo
    Site Admin
    Post count: 31206

    Please provide a link and admin credentials and when Patrik will come back online he’ll follow up.

    Thanks for your patience,

    in reply to: No payment tab #2066

    Paolo
    Site Admin
    Post count: 31206

    Are you talking about the payment gateways? https://wpinvoicing.com/docs/gateways/

    Let me know.

    Thanks

    in reply to: Database tables missing #2064

    Paolo
    Site Admin
    Post count: 31206

    hi Martin,

    Invoices are saved as regular CPT.

    As far as I can see the only database table created is wp_wpinv_subscriptions.

    If you tell us with more details what you would like to do, our developers will probably be able to point you in the right direction quicker.

    Thanks

    in reply to: No payment tab #2061

    Paolo
    Site Admin
    Post count: 31206

    Hi again,

    I’m sorry about the confusion, but I got confused too by the screenshot of the docs.

    That’s an old screenshot from when the pricing manager and the invoicing plugin were one thing.

    Since they’ve been split into 2 plugin, the payments/invoices and coupons pages are under the Invoice menu.

    see image attached.

    We are going to correct the docs asap to avoid similar confusions in the future.

    Thanks

Viewing 15 posts - 46 through 60 (of 152 total)