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Error: Stripe customer source creation failed while processing a stripe payment.

This topic contains 3 replies, has 2 voices, and was last updated by  Alex Rollin 4 years, 8 months ago.

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  • March 26, 2020 at 11:12 pm #4406

    Chuck Kluckhohn
    Free User
    Post count: 1

    Hi,

    Trying to set up Invoicing thur Stripe. My most recent error is “Error: Stripe customer source creation failed while processing a stripe payment” when checking out on my site.
    Suggestions?

    thanks

    March 27, 2020 at 12:32 am #4408

    Alex Rollin
    Moderator
    Post count: 27815

    That can happen when you are trying to use a live card in test mode.

    You must use test cards in the test mode to test the payment and the flow. Once you are done with the testing then you can make it live by disabling the setting from Invoicing->Settings->Payment Gateways->Stripe->Enable Test Mode.

    Make sure you fill in all the card details. Failing to provide CVV will also cause an error.

    March 27, 2020 at 6:32 pm #4411

    Chuck Kluckhohn
    Free User
    Post count: 1

    Oh OK. Thanks.
    How do I remove the Manual option from checkout?

    March 27, 2020 at 6:38 pm #4412

    Alex Rollin
    Moderator
    Post count: 27815

    Disable it in the gateways settings page.

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