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No payment gateway active

This topic contains 8 replies, has 4 voices, and was last updated by  picocodes 4 years, 8 months ago.

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  • March 10, 2020 at 3:55 am #4338

    Ben Davies
    Free User
    Post count: 3

    I’ve installed Eway gateway and have “test payment” setup and Active but get “No payment gateway active” in the checkout. What else do I need to do to get these payments to be active

    March 10, 2020 at 12:01 pm #4340

    Guust
    Moderator
    Post count: 29970

    Are you using the eWAY sandbox API credentials for testing?

    https://go.eway.io/s/article/How-do-I-set-up-my-Sandbox-API-Key-and-password

    Thanks

    March 14, 2020 at 4:53 am #4354

    Ben Davies
    Free User
    Post count: 3

    I didn’t but do now and entered API and password but it still doesn’t display on checkout. I have a Test Payment option and that doesn’t appear either. Even if settings were wrong they should display on the checkout if they are enabled. Yes?

    regards
    Sam P

    March 14, 2020 at 8:30 am #4355

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin settings in a private reply and we will have a look at your settings if you like.
    Also include the URL of the item you are trying to buy.
    Thanks

    March 15, 2020 at 10:17 am #4356

    Ben Davies
    Free User
    Post count: 3
    This reply has been marked as private.
    March 18, 2020 at 9:39 pm #4370

    Ben Davies
    Free User
    Post count: 3

    Hello Any update. Have you had a look at my settings ?

    regards
    Sam P

    March 18, 2020 at 11:04 pm #4371

    Guust
    Moderator
    Post count: 29970

    I will remind the developer to have a look.
    Sorry for the delay.

    March 19, 2020 at 7:17 am #4375

    Kiran
    Moderator
    Post count: 7069

    Hi Ben,

    “No payment gateway active” error indicates that either there is no payment gateway is active or payment for item(package) does not supported by gateways.

    I checked and you have all items(packages) are recurring. Recurring payment support is not implemented yet in “eWay” payment gateway. We are working to implement recurring payment support in “eWay” payment gateway.

    Meantime try items(packages) without recurring option active.

    Thanks for your patience.

    Regards,
    Kiran

    March 20, 2020 at 6:50 am #4383

    picocodes
    Moderator
    Post count: 141

    Update to the latest version of the eWay addon. It should fix this specific issue.

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