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BLANK CUSTOMER INVOICE

This topic contains 16 replies, has 6 voices, and was last updated by  picocodes 4 years, 10 months ago.

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  • January 6, 2020 at 2:39 am #3881

    Sacha Roberts
    Free User
    Post count: 7

    New nvoice emails correctly to customer but when you click VIEW/PAY the new window opens and is blank. Please help. thanks, Sacha

    January 6, 2020 at 2:41 am #3882

    Alex Rollin
    Moderator
    Post count: 27815

    Check your WP Invoicing settings for pages, and make sure all the pages are set.
    Also, if you haven’t already, you may want to allow logged out users to make payments in the WPI settings.

    If we should check the settings please include WP Admin in a private reply.

    January 9, 2020 at 12:56 am #3897

    Sacha Roberts
    Free User
    Post count: 7
    This reply has been marked as private.
    January 9, 2020 at 1:25 am #3898

    Guust
    Moderator
    Post count: 29970

    If we should check the settings please include WP Admin in a private reply:
    tick the “Set as private reply (only visible to staff and the post author)” below the text field when replying here on the website.

    Thanks

    January 9, 2020 at 3:41 am #3899

    Sacha Roberts
    Free User
    Post count: 7
    This reply has been marked as private.
    January 9, 2020 at 3:53 am #3900

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    January 9, 2020 at 4:04 am #3901

    Sacha Roberts
    Free User
    Post count: 7
    This reply has been marked as private.
    January 9, 2020 at 5:21 am #3902

    Guust
    Moderator
    Post count: 29970

    The Oxygen page builder breaks the Invoice template.
    When turning off Oxygen, it works fine.
    Thanks

    January 9, 2020 at 7:41 am #3903

    Alex Rollin
    Moderator
    Post count: 27815

    If you could, please share FTP credentials so the developers can look into this issue further.

    January 9, 2020 at 10:17 am #3904

    Kiran
    Moderator
    Post count: 7069

    Hello Sacha,

    We have fixed Oxygen plugin page builder conflict. It will be in next release.

    Patch available at here: https://github.com/AyeCode/invoicing/pull/239/commits/cdffc1854d966789e1c0bec0b347cddbad1ef889

    Provide us FTP credentials to apply patch or you can wait for next release.

    Regards,
    Kiran

    January 10, 2020 at 12:25 am #3905

    Sacha Roberts
    Free User
    Post count: 7
    This reply has been marked as private.
    January 10, 2020 at 8:25 am #3907

    Kiran
    Moderator
    Post count: 7069

    Hello Sacha,

    Please check and let us know.

    Kiran

    January 12, 2020 at 11:31 pm #3908

    Sacha Roberts
    Free User
    Post count: 7
    This reply has been marked as private.
    January 12, 2020 at 11:52 pm #3909

    Sacha Roberts
    Free User
    Post count: 7

    Hello again
    this is really in the too hard basket, trying to get this invoicing to work.
    Now my invoice is saying
    Error: Missing Stripe token. Please try again.
    I went in and copied the api keys from Stripe and pasted into the invoicing and now its saying Stripe token missing
    Please help ASAP – is it possible to talk to someone, rather than wait for email?

    January 12, 2020 at 11:53 pm #3910

    Sacha Roberts
    Free User
    Post count: 7
    This reply has been marked as private.
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