Topic: Error 'Fail to send email to the customer' |

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November 8, 2019 at 11:54 am #3712

Ryan Chart
Free User

Post count: 23

Hi,

Some of our geo directory listing payment are pending and when we are trying to resend the payment invoice mail to the customer (form WordPress backend > invoicing > invoices > mail icon click from actions column), it is giving an error called “Fail to send email to the customer”. We need your help to fix this issue.

Just for the note, mails are not blocked on the server because we are already sending and getting many mails from other website form submissions.

November 8, 2019 at 12:15 pm #3713

Alex Rollin
Moderator

Post count: 27815

Please share WP Admin credentials and a link to an invoice where you are seeing the issue so we can check it out.

November 8, 2019 at 1:49 pm #3715

Ryan Chart
Free User

Post count: 23

This reply has been marked as private.

November 9, 2019 at 1:43 am #3725

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

November 11, 2019 at 7:23 am #3732

Patrik
Moderator

Post count: 1971

Hi,

When I sent an email via the email icon for the invoice, it showing me message “The email has been sent to the customer.”. Which means the email has been sent successfully.

You have to check if your wp_mail() function is working properly or not. I see a notice “Mandrill: wp_mail has been declared by another process or plugin, so you won’t be able to use Mandrill until the problem is solved.” in the admin side which can be a hint for this issue but I am not sure. You have to take the help of a developer to fix this notice which can be from plugin or custom code.

You can check if emails from our plugin or WP site are sent or not via plugin https://wordpress.org/plugins/wp-mail-logging/. Our error message will only display if wp_mail() function returns false.

Regards,
Patrik
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