Topic: "your cart is empty" error on add listing checkout form |

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October 28, 2019 at 5:06 pm #3595
Ryan Chart
Free User

Post count: 23
We have made GeoDirectory setup and everything else is working, but when users finish the add listing form, they are taken to wpi-checkout page and sometimes it shows the checkout form and sometimes it shows your cart is empty message. We are not sure why this is happening.

We have also tried the following fix that was mentioned on other ticket but it is also not working:
```
/* PHP SESSION TEMPORARY FIX */
if ( !defined( 'GEODIR_USE_PHP_SESSIONS' ) ) {
   define( 'GEODIR_USE_PHP_SESSIONS', false );
}
if ( !defined( 'WPINV_USE_PHP_SESSIONS' ) ) {
   define( 'WPINV_USE_PHP_SESSIONS', false );
}
/* PHP SESSION TEMPORARY FIX */
```
Can you please help us to fix this issue?
October 28, 2019 at 7:19 pm #3596

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

October 29, 2019 at 5:33 pm #3610

Ryan Chart
Free User

Post count: 23

This reply has been marked as private.

October 30, 2019 at 3:19 pm #3617

Alex Rollin
Moderator

Post count: 27815

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October 30, 2019 at 4:09 pm #3618
Patrik
Moderator

Post count: 1971
Hi,

The given SFTP details are not working and giving Authentication error. Can you please check and provide the working SFTP details? Can you try to put the following code in your config.php file and check if it resolves an issue or not?
```
define('WPINV_USE_PHP_SESSIONS', false);
```
Also, discuss with your hosting provider to check PHP sessions are enabled on the server and the session path is writable. You can remove the above code after hosting the provider fixes it.

Regards,
Patrik
October 31, 2019 at 9:04 am #3631

Norlan.es Marketing Online
Free User

Post count: 1

I have the same problem, the issue is solved?

October 31, 2019 at 9:08 am #3632

Patrik
Moderator

Post count: 1971

In the next release, we are removing the use of sessions so there will be no such issues.

@Norlan.es Marketing Online, Kindly use the same solution to fix the issue or create a new ticket so we can assist you there.

Regards,
Patrik

October 31, 2019 at 3:27 pm #3633

Ryan Chart
Free User

Post count: 23

This reply has been marked as private.

November 1, 2019 at 6:13 am #3634

Ryan Chart
Free User

Post count: 23

This reply has been marked as private.

November 1, 2019 at 7:47 am #3635
Ryan Chart
Free User

Post count: 23
We have added the following constant (as suggested above in ticket response) under wp-config.php but still getting the same error “your cart is empty”.
```
define('WPINV_USE_PHP_SESSIONS', false);
```
November 1, 2019 at 9:08 am #3636

Ryan Chart
Free User

Post count: 23

Since it is an urgent matter, we went ahead and made the change you suggested but still no remedy.

Now, it will be better you guys only do any further changes
since you have the access and we don’t want to create any confusion with changes made by two teams.

November 1, 2019 at 10:27 am #3637

Ryan Chart
Free User

Post count: 23

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November 1, 2019 at 10:59 am #3639

Alex Rollin
Moderator

Post count: 27815

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November 1, 2019 at 11:57 am #3640

Patrik
Moderator

Post count: 1971

Hi,

I don’t see the cart is empty message now. The checkout form is displayed. Can you please check from your side after clearing the cache?

Regards,
Patrik
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