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Sagepay problem in the UK

This topic contains 2 replies, has 2 voices, and was last updated by  Darren Goodall 5 years, 1 month ago.

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  • September 27, 2019 at 3:12 pm #3532

    Darren Goodall
    Free User
    Post count: 4

    When I send a payment though to Sagepay in the UK, I get a form registration error (error 5080).

    After speaking to Sagepay support this is due to one of the fields in the checkout form, ‘State’ should only be submitted if the transaction is send from the USA. unfortunately the field ‘State’ required and so I can’t submit the form without filling it in. Is there a workaround for this?

    September 27, 2019 at 4:05 pm #3533

    Guust
    Moderator
    Post count: 29970

    You can make the field not required at
    Invoicing > Settings > Misc tab > Fields.

    Let us know if that solves the issue.

    Thanks

    September 30, 2019 at 9:00 am #3537

    Darren Goodall
    Free User
    Post count: 4

    Thank you! That helps loads. I think I will do somthing to just ensure UK is passed as the country and that way I can hide the ‘State’ field, annoyingly if something other than a 2 letter state code is in that box, sagepay freaks out!

    Thanks again

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