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Upgrading from Free to Paid Listing

This topic contains 4 replies, has 2 voices, and was last updated by  Eileen Quick 5 years, 2 months ago.

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  • September 13, 2019 at 1:32 pm #3500

    Eileen Quick
    Buyer
    Post count: 165

    He there I may have put this on the other site when should have been on this support bit so sorry about that.

    On a customer trying to upgrade from a free listing to paid using the upgrade button. An invoice is created etc BUT the payment option just goes to a blank page – nothing !

    I went in to have a look in the customers profile and can see the invoice – opened it up and it says pending payment. There is an option on the top left to pay but again this goes to a blank page.

    I have V2 with wpusers and all up to date.

    Need an urgent response if possible. Is there perhaps another setting that I have missed for this kind of upgrade as normal subscriptions seem to be ok.

    Many thanks.

    Kind regards

    September 13, 2019 at 2:54 pm #3501

    Alex Rollin
    Moderator
    Post count: 27815

    Please check to make sure all the WP Invoicing pages exist, like the checkout page. Recreate any that are missing and let us know.

    September 13, 2019 at 3:00 pm #3502

    Eileen Quick
    Buyer
    Post count: 165

    Hi there

    Its just doing this on the upgrade ! What pages are need for this to work so I can check?

    Nothing in documentation.

    Kind regards

    September 13, 2019 at 3:06 pm #3503

    Alex Rollin
    Moderator
    Post count: 27815

    You can find the pages that are required at

    Invoicing – Settings – General – General Settings – Page Settings

    All the instructions are there on that settings page.

    September 13, 2019 at 3:10 pm #3504

    Eileen Quick
    Buyer
    Post count: 165

    Hi

    I appear to have this open in two places sorry for that. I have given you the details in my other thread so someone can log in and take a look.

    All the pages appear to be there.

    Thanks.

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