40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Gravity forms not asking for city/state/zip

This topic contains 16 replies, has 3 voices, and was last updated by  Patrik 5 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • July 24, 2019 at 2:44 pm #3292

    Angel Carlson
    Free User
    Post count: 7

    On the plugin page, it says that Invoicing can get:
    * Customer Name
    * Customer First Name
    * Customer Last Name
    * Website
    * Business Name
    * Address
    * City
    * Country
    * Zip Code
    * Phone Number
    * Description

    But in my GF setup, when I try to map fields, it’s only asking for:
    Customer Name
    Customer First Name
    Customer Last Name
    Customer Email *
    Website
    Business Name
    Address
    Phone
    Description

    It’s missing the City/State/Zip fields.

    I’ve checked off all the options in the invoicing setup.

    Could you please tell me how I can map the city/state/zip?

    July 24, 2019 at 8:46 pm #3296

    Alex Rollin
    Moderator
    Post count: 27815

    The developers will check on that and get back to you

    July 25, 2019 at 6:13 am #3298

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Are you using the Address field of Gravity form? If yes then it will automatically take the City/State/Zip fields from the Gravity form’s address field.

    Regards,
    Patrik

    July 25, 2019 at 12:14 pm #3302

    Angel Carlson
    Free User
    Post count: 7

    I’m sorry, it doesn’t seem to do that. 🙁

    I have “Address (Full)” selected in my setup. I just submitted a test form and it created the invoice, but did not populate the address fields.

    July 25, 2019 at 1:34 pm #3303

    Patrik
    Moderator
    Post count: 1971

    Hi,

    If there is a new customer submitting a form then the invoice will have all the fields related to the customer as per the form but if the customer is existing on your site then customer related fields will be taken from the existing data and not from the submitted form.

    Regards,
    Patrik

    July 25, 2019 at 1:40 pm #3304

    Angel Carlson
    Free User
    Post count: 7
    This reply has been marked as private.
    July 25, 2019 at 1:55 pm #3305

    Patrik
    Moderator
    Post count: 1971

    Hi,

    You have used multiple Address fields in the forms and that might be causing an issue. We have not thought of multiple address fields in the invoice or quote request form but we will check if there is a way to support multiple address fields in the same form. As per our current code, I think it will consider last address field in the form as a customer’s address and fetch details from that but not sure if it will work for you or not.

    Regards,
    Patrik

    July 25, 2019 at 2:25 pm #3306

    Angel Carlson
    Free User
    Post count: 7

    Oh.. I definitely need to have the multiple addresses in my form. 🙁

    I could change it so that the owner is an address field and the other addresses are text fields. I will see if that works.

    July 25, 2019 at 3:09 pm #3308

    Angel Carlson
    Free User
    Post count: 7

    Unfortunately, that didn’t seem to work either. Now I only have one address field in my form, but it’s still not transferring the information to the invoice.

    July 26, 2019 at 6:56 am #3313

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you please provide FTP details in private reply to debug the issue and fix it for you?

    When I check in my site it works properly for one address field so need to check why it’s not working on your site.

    Regards,
    Patrik

    July 26, 2019 at 11:14 am #3315

    Angel Carlson
    Free User
    Post count: 7
    This reply has been marked as private.
    July 26, 2019 at 12:01 pm #3317

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I have tested by creating another form with required invoicing fields and it created invoice with an address. So I think the add ons you are using is causing issues and modifying the form data. I will try to figure out which add on is causing issues but it will take some time.

    Regards,
    Patrik

    July 26, 2019 at 12:33 pm #3318

    Patrik
    Moderator
    Post count: 1971

    Hi,

    What I found is the “Gravity Forms User Registration Add-On” creates a user and when the WPI add on checks for the user exists, it finds a user and returns the existing user without changing his details. So for your requirements, our add on should update the address details for the existing users as well which currently our add on doesn’t.

    Regards,
    Patrik

    July 26, 2019 at 1:15 pm #3319

    Angel Carlson
    Free User
    Post count: 7

    Is there a way to make that possible?

    July 26, 2019 at 2:21 pm #3320

    Patrik
    Moderator
    Post count: 1971

    Yes by making changes in the core files of the add on.

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 17 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket