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[Urgent] Customer Stuck at checkout

This topic contains 6 replies, has 2 voices, and was last updated by  Guust 5 years, 11 months ago.

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  • December 12, 2018 at 6:28 am #2408

    Muhammad Ahmad
    Free User
    Post count: 53

    Hello there, this is second time we are facing this issue, customer is unable to select the city, then we asked his address, created another invoice and sent him, he then got stuck on payment options, when he clicked credit card, this loading icons comes and nothing happened, he tried paypal, same issue, he even tried on 2 different computers, browsers and even mobile, but he couldn’t make the payment. can please someone look into this, this is very urgent matter.

    screenshot attached.

    December 12, 2018 at 6:31 am #2410

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    December 12, 2018 at 6:34 am #2411

    Guust
    Moderator
    Post count: 29970

    Please turn off the security plugin if we need to have a look.

    December 12, 2018 at 6:50 am #2412

    Muhammad Ahmad
    Free User
    Post count: 53

    yes have turned off, let me know if you are still having problem

    December 12, 2018 at 8:29 am #2413

    Guust
    Moderator
    Post count: 29970

    I am not sure what you mean with “customer is unable to select the city”.
    City is a free text field.

    I had no trouble changing country to Canada and selecting a different province and add a city.
    It went OK to the payment gateways too.

    I did turn off one of your caching plugins, you should only use one.

    December 12, 2018 at 9:52 am #2419

    Muhammad Ahmad
    Free User
    Post count: 53

    Hi Guust, customer tried to load the cities after selecting country but list of cities was not loading for him, then i created another invoice for him with his address already added in the invoice, he selected to pay via credit card and again page was not loading as you can see the screenshot he sent.
    i asked him to try on different browser and computer, he did but still couldn’t get through it.
    it was even working for us. how can we prevent that to happen in the future? or what could be the reason of that, so we could guide the customer better.
    thank you.

    December 12, 2018 at 10:44 am #2422

    Guust
    Moderator
    Post count: 29970

    Cities will never load, it is a free text field.
    When selecting Canada, the provinces will load.
    But you have to wait until the page is fully loaded, and that depends on your server.

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