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Error: Validation failed (count must be greater than 0)

This topic contains 10 replies, has 3 voices, and was last updated by  boxchilli 5 years, 12 months ago.

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  • Author
    Posts
  • November 22, 2018 at 11:44 am #2331

    boxchilli
    Buyer
    Post count: 8

    Hi there.

    We’re currently having an issue with a customer trying to make a payment and getting the error “Error: Validation failed (count must be greater than 0)

    The item they’re purchasing is setup as the following:
    $50.00
    Recurring Monthly at every 1 months for 0 times
    VAT Rules: Digital Product

    November 22, 2018 at 12:10 pm #2332

    Guust
    Moderator
    Post count: 29970

    Recurring needs to be at least once.
    If you just want to sell something for a one-off payment, then you should not select recurring.

    Thanks

    November 22, 2018 at 1:07 pm #2333

    boxchilli
    Buyer
    Post count: 8

    Hi Guust.

    The tooltip from the plugin says the following: (select 0 for recurring forever until cancelled)

    Is this not the case?

    November 22, 2018 at 1:13 pm #2334

    Guust
    Moderator
    Post count: 29970

    Oops, my mistake.
    Can you post your URL and WP admin in a private reply so we can check.
    Also include details of the product.
    Thanks

    November 22, 2018 at 1:19 pm #2335

    boxchilli
    Buyer
    Post count: 8
    This reply has been marked as private.
    November 22, 2018 at 1:27 pm #2336

    Guust
    Moderator
    Post count: 29970

    Please update all your plugins and WP first, and let us know if you still have a problem then.
    Also, give us then the URL of the page where we can buy this item.
    Thanks

    November 22, 2018 at 2:09 pm #2337

    boxchilli
    Buyer
    Post count: 8

    Hi Guust.

    The issue is due to some issues with one plugin (GeoDirectory) We’re unable to update this without the whole site breaking.

    Would you be able to look at this if we can get WordPress and WP Invoicing up to date. Also I can’t give a URL to purchase the item as we’ve set it up to be managed completely via an Admin.

    November 22, 2018 at 2:28 pm #2338

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    November 28, 2018 at 9:29 am #2353

    boxchilli
    Buyer
    Post count: 8
    This reply has been marked as private.
    November 28, 2018 at 2:01 pm #2356

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    November 28, 2018 at 3:27 pm #2357

    boxchilli
    Buyer
    Post count: 8
    This reply has been marked as private.
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